Community Manager - Antwerp or Brussels
Job Title: Community Manager
Location: Antwerp or Brussels
Salary: €3700 Bruto
Start: ASAP
My client is looking for a Community Manager in Antwerp and Brussels to join their team.
Are you a born leader who loves hospitality, can lead a team and get the best out of them at all times, and want to be part of a very very cool work environment where you will be meeting like minded people then this role is for you!
A LITTLE BIT MORE ABOUT THE ROLE:
- Manage a proactive.
empowering and safe workplace for our colleagues and members through your leadership and values adoption as measured through the colleague survey and review process and member experience feedback channels. - Cultivate strong relationships with your customers.
- Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.
- Participate in the growth strategy through sharing of ideas, best practice, and new location openings support.
- Foster a culture of cross training, ongoing development, and teamwork ensuring your team can support/cover one and other as required.
- Ownership of P&L, delivering budgeted profit.
- Conduct private office tours as and when required.
- Deliver budgeted revenue targets for all types of revenue streams such as dedicated desks, club lounge memberships, day passes, meeting rooms, events.
- Manage costs/expenditure in line with budget and drive efficiencies.
- Provide, as defined by reporting schedules accurate weekly, monthly, and quarterly reporting to company team colleagues.
- Attend industry relevant networking events that support member retention and build relationships with your local community
- Work in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.
- Look after the evaluation routines applicable to your team including probation reviews and monthly one to one’s
- Deliver, with your team, the company standard of member experience to improve retention and member loyalty/advocacy.
- Plan and communicate rota cover for business as usual and customer events.
- Ensure time in lieu is captured and managed through the established company process.
- Establish a regular routine of contact with your customers, delegating to your team where appropriate to ensure all members receive timely contact to discuss future plans and overall member experience.
- Capture, report/resolve and escalate where appropriate all customer issues/feedback using tools including the duty managers log.
- Oversee delivery of calendar of community events to enhance your community engagement, review and report on performance/uptake in line with SOP.
- Build and maintain relationships with local businesses and organizations to support both your customers and local communities.
- Manage recruitment process for your own location hires and support the process (as required) for other locations.
- Document/deliver ongoing personal development goals for your team using performance management tools.
- Manage values commitment process with your team members tracking and supporting progress via monthly one to ones.
- Be proficient in English, French and Flemish is a bonus
- PLEASE NOTE THAT THIS EMPLOYER DOES NOT OFFER ANY SPONSORSHIP AT THIS STAGE
- The client is looking to fill a role in Brussels and Antwerp , please specify your preference of city you would like to work in
- Seniority Level
Mid-Senior level
- Industry
- Hospitality
- Employment Type
Full-time
- Job Functions
- Customer Service
- Start: ASAP
- Duration: Permanent
- Rate: €3.7k per month + .
- Location: Brussels, Belgium
- Type: Permanent
- Industry: Management
- Recruiter: COREcruitment
- Tel: +31202620088
- Email: to view click here
- Reference: EP999892814
- Posted: 2024-03-23 23:59:02 -
- View all Jobs from COREcruitment
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