Hire Controller - (Customer Services)

Hire Controller

Portbury, Bristol

Our client, a business specialising in plant hire and construction equipment, is seeking a highly motivated, organised and customer-focused individual to join their team in a Hire Controller role at their depot which is within the Portbury Dock (near the Gordano services junction).

This is a fantastic opportunity to build a career in a busy and people focused sector.  Experience in equipment hire / construction equipment is not essential, but great customer service and being a team player are.

The successful candidate will be responsible for ensuring that their customers receive the highest level of customer service, providing guidance and support throughout the hire process.  Most customers are long term repeat customers, so the ability to develop a strong working relationship is essential.

Responsibilities:

• Manage incoming calls and enquiries from customers, ensuring that all queries are dealt with promptly and efficiently.
• Provide advice and guidance to customers, developing long term relationships.
• Process orders and arrange deliveries and collections of machinery.
• Liaise with other people within the team to ensure the smooth running of operations.

Requirements:

• Excellent communication and customer service skills.
• A proactive approach to problem solving.
• A great team player with a positive attitude.

If you are a motivated individual with a passion for delivering exceptional customer service, they would love to hear from you.

You will receive a very competitive salary depending on experience, pension and excellent company benefits including life assurance and optional health care cover at company rates.

This is a permanent role, Monday to Friday, 42.5 hours per week.

If this opportunity sounds of interest to you, please apply ASAP.

*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list.  You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.