Start: ASAP

Languages: GERMAN AND ENGLISH ESSENTIAL

Are you a dynamic leader with a passion for hospitality and operational excellence?

I am seeking an exceptional General Manager to oversee my clients thriving operations across Germany.

If you love fast paced, trendy locations then this might be the right fit for you.

A few details to give you some insights:

• Manage daily operations of 30 + locations
• Lead a team of 720+ hospitality and operations staff
• Set strategic direction for the market
• Drive customer experience, sales, and operational excellence

Your every day tasks would be a mix of the following:

People Management

• Grow a high-performance team through hiring, trust-building, coaching, and inspiration
• Drive team engagement and celebrate successes
• Oversee City GMs, Member Experience Managers, and Member Experience Associates
• Report to the Head of the EU Business

  P&L and Performance Metrics

• Manage P&L for Germany with an owner/operator mentality
• Analyze data, identify trends, and maximize profitability
• Develop commercial acumen in your team
• Meet performance metrics including Unit EBITDA and NPS

Sales and Revenue Management

• Drive local sales initiatives and partner with the sales team
• Provide sales coaching to improve team skills and outcomes
• Manage revenue through accurate rental quoting and renewals
• Support new location launches

Hospitality & Member Experience

• Deliver exceptional customer service across all locations
• Coach and inspire team to provide outstanding hospitality
• Collaborate with Facilities and Member Tech teams
• Create a welcoming, empowering, and delightful workplace experience for members

Qualifications

• Proven track record in multi-unit management, leading teams of 510+
• Experience in P&L management with demonstrated success in driving performance
• Background in high-touch service environments with consistent excellent customer experience
• Expertise in working with sales teams in direct-to-customer settings
• Strong analytical skills and data-driven decision-making abilities