We are seeking a motivated and experienced IT Manager to join a fast-growing and exciting company in the hospitality industry.

This role will take ownership of reviewing, developing, and managing the IT Infrastructure operating model to ensure seamless service delivery of information, security, and communication technology systems across a portfolio of boutique and budget hotels.

You will work closely with the management team, leveraging your expertise to enhance operational efficiency, support growth aspirations, and manage relationships with third-party IT service providers.

Key Responsibilities

• Ensure the IT infrastructure operating model is robust and future-proof
• Identify and implement IT solutions that improve delivery models and support business growth.
• Performance manages external IT service delivery teams
• Collaborate with leadership to ensure top tier IT infrastructure performance for both customers and internal teams
• Support GDPR compliance and conduct regular audits on information security
• Negotiate and manage third-party supplier agreements and service levels
• Oversee software licensing, hardware lifecycles, and compliance
• Build and maintain industry relationships to enhance service delivery
• Manage and engage key stakeholders across the business

Experience:

• Strong expertise in hotel IT systems and managing assets, configuration, licenses, warranties, and compliance
• At least 5 years of experience in an IT service delivery role
• A proven track record of performance-managing external IT service providers
• The ability to identify and deliver innovative IT solutions
• Experience managing IT services through the full lifecycle (design, develop, deliver, operate)
• Strong relationship-building skills at all levels, from executive teams to service providers.
• Financial awareness, strategic thinking, and the ability to prioritize effectively