Operations Manager – Luxury 5

* Hospitality Brand

Location:            London (must be flexible to travel nationally)

Salary:                Up to £57,000 + Bonus

Are you passionate about creating unforgettable experiences and building long-lasting relationships? Do you thrive in a dynamic, high-end environment where luxury meets adventure? We’re on the hunt for an Operations Manager to join an extraordinary team at one of the world’s most prestigious luxury concepts.

What’s on Offer:

• An unparalleled opportunity to work with a globally recognized brand in the travel and hospitality industry.
• The chance to shape and develop strategic partnerships with third party brands and suppliers.
• A vibrant, fast-paced environment where every day brings a new challenge and the opportunity to make a lasting impact.
• The experience of being part of a world-class team that delivers seamless luxury travel experiences.

Your Mission:

As the Operations Manager, you will be at the forefront of crafting high-value partnerships with prestigious brands, travel experts, and third-party suppliers.

You will work closely with the guest relations, and operations teams to create co-branded partnerships, exclusive experiences, and high-end collaborations that elevate the overall guest experience.

The Operations Manager will also provide administrative, operational and guest relations management for the operation of the allocated business unit with particular focus on journey planning (route management, excursion operations, route viability), guest planning (allocations, special requests, diets, communication, travel support) and guests relations services.

Who You Are:

• A strategic thinker with a proven track record of developing and nurturing partnerships, preferably within luxury, travel, or hospitality industries.
• A natural communicator with exceptional negotiation and interpersonal skills.
• A creative, detail-oriented professional who thrives in a luxury-driven environment.
• Passionate about delivering high-quality, exceptional experiences to a discerning clientele.