ServiceNow Consultant ITOM





Job Title: ServiceNow ITOM Consultant
Contract: 6-month initial
Start Date: ASAP
Location: UK (Remote)

Role Overview:

We're looking for a ServiceNow specialist with hands-on experience in Event Management and Performance Analytics, capable of integrating data via other technology and building impactful dashboards that bring clarity to complex systems and processes.

Key Responsibilities




    • Assist in ServiceNow Event Management configuration and optimisation, including integration with monitoring tools and data sources.


    • Support the implementation and enhancement of Performance Analytics (PA) dashboards, KPIs, and reporting structures.


    • Work with Azure Integration Services to pull and structure data from various sources into ServiceNow.


    • Integrate and manage data from the client’s document management system – a critical and central system for operations.


    • Design and build custom dashboards in ServiceNow, transforming raw data into clear, actionable visual insights.


    • Collaborate closely with stakeholders to identify reporting needs and translate them into PA and Event Management configurations.


    • Troubleshoot and resolve issues across Event Management and Performance Analytics features.


    • Maintain documentation of solutions, configurations, and processes to ensure knowledge transfer and long-term maintainability.



Required Experience & Skills




    • Proven hands-on experience with ITOM: ServiceNow Event Management and Performance Analytics.


    • Strong knowledge of Azure Integration Services, including data ingestion and transformation.


    • Experience working with document management systems and integrating them into ServiceNow.


    • Ability to design and deliver custom dashboards and data visualisations tailored to business needs.


    • Solid understanding of ITOM practices and ServiceNow modules relevant to monitoring and analytics.


    • Strong problem-solving skills with the ability to work independently and liaise with technical and non-technical stakeholders.


    • Excellent documentation and communication skills.


    • Must have the right to work in the UK







 





Share Job