QA Test Lead

Linking Humans is hiring on behalf of our ServiceNow Elite Partner for a Senior QA/Test Lead.
This role plays a pivotal part in ensuring the quality and reliability of ServiceNow implementations and custom applications.

The successful candidate will lead the planning, execution, and oversight of all testing efforts—spanning functional, non-functional, automation, and integration testing.

This is a key opportunity to work closely with architects, developers, and business stakeholders to ensure high-quality outcomes across complex ServiceNow projects.
Key Responsibilities

- Define and lead end-to-end testing strategies across ServiceNow implementations (ITSM, ITOM, HRSD, and more).
- Design and execute manual and automated tests, using tools like ATF, Selenium, or equivalent.
- Collaborate with cross-functional teams to validate requirements, user stories, and test outcomes.
- Coordinate UAT processes and support project sign-offs.
- Drive automation practices within DevOps pipelines.
- Conduct integration testing for external systems and APIs.
- Perform root cause analysis and defect management, delivering detailed QA reports and KPIs.
- Promote and uphold QA best practices aligned with Agile, ITIL, and DevOps methodologies.

Requirements

- 5+ years in software QA/testing, including 2+ years with ServiceNow.
- Proficient in ServiceNow ATF and other test automation tools.
- Hands-on experience with test management platforms (e.g., JIRA, ServiceNow Test Management).
- Strong understanding of ServiceNow modules and platform capabilities.
- Knowledge of integration testing, API validation, performance and security testing.
- Agile/Scrum and DevOps familiarity is essential.
- ServiceNow certifications (CSA, ATF, CIS) are advantageous.

Interested? Apply Now!