Service Team Coordinator - Engineering

SERVICE TEAM COORDINATOR

Full Time

Based: Irthlingborough

Utile Engineering is a family company and a leading UK manufacturer of Gas Compressors, Gas Boosters, Tank Mixing Systems and Double Membrane Gas Holders.

We specialise in the turnkey packaging of our equipment for use in Water Companies, Industrial and Commercial premises, predominantly in the Renewable Energy sector.

Utile is an equal opportunity employer that is committed to inclusion and diversity, also Utile is committed to providing a workplace free from discrimination or harassment.

The ideal candidate for this role requires a background in Mechanical and Electrical Engineering, be a good organiser with a knowledge of product servicing, with effective IT capability and a good telephone manner.

This is a full-time position.

Remuneration is negotiable and will be commensurate with experience.

JOB ROLE:

To provide back-office support to an 8 person Field Service Team, arranging the site work diary entries and paperwork including RAMS, organising repair of machines in house, quoting replacement products and site work, and managing documentation.

KEY RESPONSIBILITIES:

Repairs returned to Utile by customers:

• Booking in, preparing quotations, receiving and generating orders, managing the repair, despatch and payment.

Quoting Site Work

• Taking client details and requirements, preparing quotations, receiving and generating orders, allocating engineers and issuing paperwork

Diary Entries / Site work

• Managing the Service Team Microsoft outlook diary, preparing parts and paperwork for site visits.
  
  Liaising with engineers to ensure efficient management of time.

FSR / Commissioning Reports

• Receiving and processing Engineers Reports.

Time Sheets and Weekly Production meeting data

• Weekly time sheet data entry and maintain the repair status spreadsheet for in house repair work.

ACCREDITATIONS:

The successful candidate should be a competent organiser and manager with good IT skills.

A background knowledge in mechanical and electrical engineering is preferred but not essential.

RELATIONSHIPS

Responsible to: Technical Services Manager/Operations Manager

Responsible for: Management of the Service Team day to day

If this sounds like the opportunity for you, please apply ASAP.