Service Desk Analyst
Service Desk Analyst
Corsham
12 month fixed term contract - £29,000
An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider.
This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence.
You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.
Key Responsibilities:
, Log and manage incidents and service requests, ensuring full and accurate documentation
, Assess and confirm priority levels, ensuring information is complete and up to standard
, Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution
, Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions
, Coordinate scheduled and ad-hoc service tasks in line with operational priorities
, Support reporting and change management processes
, Contribute to monthly reviews, performance reports, and service metrics tracking
, Collaborate with various internal functions to deliver contracted and ad-hoc managed services
, Escalate service concerns promptly and maintain consistent productivity
Requirements:
, ITIL Foundation Certification is highly desirable
, Some experience in a service desk or IT customer support environment
, An understanding of service desk procedures and ticketing systems
, Enthusiastic and self-motivated with a genuine interest in service delivery
, Strong communicator with professional telephone and written skills
, Excellent problem-solving skills and ability to stay calm under pressure
, Familiarity with change control and operational data centre tasks is an advantage
Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.
Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).
- Start: ASAP
- Duration: 12 months
- Rate: £28000 - £29000 per annum
- Location: Corsham, England
- Type: Contract
- Industry: IT
- Recruiter: context recruitment
- Contact: Sophie Sanderson
- Tel: 02381 680 407
- Email: to view click here
- Posted: 2025-07-08 14:08:33 -
- View all Jobs from context recruitment
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