Service Desk Analyst

Service Desk Analyst


Corsham


12 month fixed term contract - £29,000



An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider.

This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence.

You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.



Key Responsibilities:


, Log and manage incidents and service requests, ensuring full and accurate documentation


, Assess and confirm priority levels, ensuring information is complete and up to standard


, Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution


, Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions


, Coordinate scheduled and ad-hoc service tasks in line with operational priorities


, Support reporting and change management processes


, Contribute to monthly reviews, performance reports, and service metrics tracking


, Collaborate with various internal functions to deliver contracted and ad-hoc managed services


, Escalate service concerns promptly and maintain consistent productivity



Requirements:


, ITIL Foundation Certification is highly desirable


, Some experience in a service desk or IT customer support environment


, An understanding of service desk procedures and ticketing systems


, Enthusiastic and self-motivated with a genuine interest in service delivery


, Strong communicator with professional telephone and written skills


, Excellent problem-solving skills and ability to stay calm under pressure


, Familiarity with change control and operational data centre tasks is an advantage



Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.


Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).




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