Service Desk Analyst

Service Desk Analyst

Corsham

12 month fixed term contract - £29,000

An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider.

This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence.

You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.

Key Responsibilities:

, Log and manage incidents and service requests, ensuring full and accurate documentation

, Assess and confirm priority levels, ensuring information is complete and up to standard

, Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution

, Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions

, Coordinate scheduled and ad-hoc service tasks in line with operational priorities

, Support reporting and change management processes

, Contribute to monthly reviews, performance reports, and service metrics tracking

, Collaborate with various internal functions to deliver contracted and ad-hoc managed services

, Escalate service concerns promptly and maintain consistent productivity

Requirements:

, ITIL Foundation Certification is highly desirable

, Some experience in a service desk or IT customer support environment

, An understanding of service desk procedures and ticketing systems

, Enthusiastic and self-motivated with a genuine interest in service delivery

, Strong communicator with professional telephone and written skills

, Excellent problem-solving skills and ability to stay calm under pressure

, Familiarity with change control and operational data centre tasks is an advantage

Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.

Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).