
Senior Customer Care Administrator
Senior Customer Care Administrator
Job Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday – Friday
Salary: £27,000 - £30,000 (DOE)
Benefits:
- A friendly working environment
- Sage benefits
- Private health cover after successful probationary period
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and sliding wardrobes.
Key Responsibilities – Senior Customer Care Administrator:
- Assisting with booking appointments with customers in occupied properties
- Coordinating with Service Engineers to attend appointments
- Raising delivery notes and invoices
- Updating information on internal systems and feeding back to principal contractors
- Managing incoming calls and email enquiries in a professional and friendly manner
- Transferring information from the SAPs system and updating jobs on internal and contractor platforms
- Managing your own workload while supporting the wider customer care team
Person Specification – Senior Customer Care Administrator:
- Previous experience in a customer care or administrative role is desirable
- Highly organised with excellent attention to detail
- Personable and adaptable with a proactive approach
- Strong communication skills, both written and verbal
- Able to work independently and collaboratively within a team
- Good time management and multitasking abilities
- Proficient computer skills including Excel; Sage experience is advantageous, though training will be provided
- Start: ASAP
- Duration: Full Time, Permanent
- Rate: £27,000 - £30,000 (DOE) + Benefits
- Location: Woolpit, Bury St Edmunds
- Type: Permanent
- Industry: Customer_services
- Recruiter: i4 Recruitment
- Tel: 01603415100
- Email: to view click here
- Reference: POT-7638
- Posted: 2025-07-10 12:51:15 -
- View all Jobs from i4 Recruitment
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