Senior Customer Care Administrator

Job Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday – Friday
Salary: £27,000 - £30,000 (DOE)

Benefits:

• A friendly working environment
• Sage benefits
• Private health cover after successful probationary period

Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and sliding wardrobes.

Key Responsibilities – Senior Customer Care Administrator:

• Assisting with booking appointments with customers in occupied properties
• Coordinating with Service Engineers to attend appointments
• Raising delivery notes and invoices
• Updating information on internal systems and feeding back to principal contractors
• Managing incoming calls and email enquiries in a professional and friendly manner
• Transferring information from the SAPs system and updating jobs on internal and contractor platforms
• Managing your own workload while supporting the wider customer care team

Person Specification – Senior Customer Care Administrator:

• Previous experience in a customer care or administrative role is desirable
• Highly organised with excellent attention to detail
• Personable and adaptable with a proactive approach
• Strong communication skills, both written and verbal
• Able to work independently and collaboratively within a team
• Good time management and multitasking abilities
• Proficient computer skills including Excel; Sage experience is advantageous, though training will be provided