Start: ASAP

Languages: English, Flemish or French is an added bonus

Want to Join the launch team of an exciting new restaurant in Antwerp!?

I am looking for a vibrant, hands-on Assistant Restaurant Manager who thrives in a dynamic atmosphere.

Are you hands on, love a cool and fun vibe where you work in a team that is like your second family?? Apply and let's talk if you love genuine guest engagement, are operational smart, and have a passion for hospitality.

Your Key Responsibilities are:

Customer Experience

• Get to know guests’ preferences and expectations to deliver memorable dining experiences
• Address and resolve guest complaints promptly and professionally, ensuring positive outcomes
• Build rapport with regular guests and proactively manage VIP or special requests

Operational Procedures

• Organize and oversee staff schedules, manage shift changes, and ensure smooth handovers
• Lead pre-shift briefings: update the team on events, promotions, menu changes, and set the tone for service
• Consistently monitor service flow; optimize table turnover and address bottlenecks

Staff Management & Development

• Identify staff training and development needs; design and deliver engaging training programs
• Mentor and onboard new staff, guide daily performance, and offer constructive feedback
• Implement motivational strategies to retain and energize the team
• Maintain a positive, collaborative workplace culture

Equipment & Maintenance

• Ensure all restaurant equipment is fully functional; perform basic troubleshooting and escalate issues
• Oversee regular deep cleaning and maintenance routines
• Keep first aid supplies up to date and enforce fire safety practices

Emergency & Safety Procedures

• Be well-versed in all emergency and crisis protocols
• Lead by example on health and safety, hygiene standards, and documentation (HACCP compliance)

Technology & Systems

• Manage point-of-sale (POS) and reservation systems confidently
• Use inventory management solutions (e.g., Growzer) to forecast, order, and track stock efficiently
• Process gift card transactions and maintain related logs

Community & Vendor Relations

• Cultivate friendly, respectful relationships with suppliers and community partners
• Offer personal touches—like a coffee with a delivery driver or genuine conversation with local partners

Active Tasks (Main Focus)

• Deliver excellent customer service and address complaints
• Conduct daily pre-shift briefings and staff support
• Mentor, train, and assist team members; ensure knowledge of menu and procedures
• Monitor food/beverage quality and service standards
• Enforce a zero-tolerance policy on drugs/alcohol for a safe workspace
• Ensure a clean, inviting, and vibrant environment at all times
• Communicate weekly updates to management (staff progress, client feedback, operational insights)
• Issue, activate, and track gift cards

What You Bring

• Strong leadership and people skills with a positive, team-playing attitude
• Operational savvy in hospitality or food & beverage settings
• Excellent communication in English; other language skills a plus
• Energy, resilience, and a drive to make every day at work fun and memorable
• Attention to detail, with a hands-on approach to problem-solving and innovation
• Familiarity with POS and reservation systems; basic knowledge of inventory and compliance best practices

Please ensure you have full working rights in Belgium as the client will not offer sponsorship at this time.