Languages needed: German and English

Start: ASAP

The Role:

I am looking for an Assistant General Manager within the café, supporting the General Manager in upholding all brand standards and core values while striving to meet or exceed organizational objectives.

The AGM is responsible for overseeing facility assets and, alongside the GM, is expected to take an entrepreneurial approach in leveraging opportunities and addressing challenges to maximize the café’s potential and market presence.

KEY RESPONSIBILITIES

• Demonstrate strong financial acumen in achieving the café’s key performance indicators.
• Collaborate closely with Sales to implement the annual Sales & Marketing plan and drive year-over-year growth in entrée counts.
• Serve as a mentor and coach to junior management, helping them understand and work towards the café’s financial goals.
• Partner with the General Manager to communicate clear strategic directions based on thorough evaluation of business strengths, weaknesses, and market opportunities.
• Work across all departments to support consistent execution of systems and processes, ensuring all products and services meet brand standards.
• Assist in building a highly effective team culture rooted in shared vision and values, contributing to the overall success of the café.
• Lead and champion organizational change, ensuring thorough implementation of both local and company initiatives.
• Foster a customer-centric environment where the entire team prioritizes guest satisfaction in every interaction.
• Uphold and execute guest satisfaction standards, consistently meeting or exceeding expectations.
• Respond empathetically and proactively to guest feedback, including that received via social media and email.
• Support recruitment and retention efforts, contributing to a team comprising exceptional talent and placing individuals where their skills and expertise deliver the highest impact.
• Set clear goals and performance expectations for all team members, regularly performing reviews and holding staff accountable.
• Support ongoing staff development and advancement along defined career paths.
• Serve as a Learning Coach, designing and executing learning and development programs to encourage continuous improvement and retention.

QUALIFICATIONS

Education & Experience:

• Proven experience in hospitality industry roles involving restaurant front line operations required.
• Bachelor’s degree in Hospitality, Business, Human Resources, or Culinary Arts preferred.

Skills:

• Demonstrated leadership and outstanding interpersonal skills.
• Ability to work consultatively and collaboratively across departments.
• Excellent verbal and written communication abilities.
• Strong problem-solving aptitude; able to identify issues and implement effective solutions.
• Potential and aspiration to advance to General Manager level.

Physical Requirements:

• Must be able to perform the duties of the position, with reasonable accommodation if needed.