Start: ASAP

Languages: English and German

I am looking for an Assistant General Manager who is not afraid to lead from the front and by example.

If you like a busy venue where not one day is the same then this is for you.

Position Summary:

• Senior business leader supporting the General Manager (GM) in upholding all brand standards and core values
• Accountable for asset management of the entire facility
• Works alongside the GM to identify and act on opportunities and challenges with an entrepreneurial mindset to maximize business potential

Key Responsibilities:

• Demonstrate financial understanding to achieve key performance metrics
• Collaborate closely with Sales to implement the Sales & Marketing plan and drive year-over-year entrée count growth
• Mentor and coach junior management staff on business financial goals
• Partner with the GM to communicate clear operational direction, based on thorough understanding of the café’s strengths, weaknesses, and opportunities
• Support all departments to ensure consistent execution of systems, processes, and delivery of products and services to brand standards
• Assist the GM in building and maintaining a high-functioning team aligned with the café’s vision and values
• Lead and champion change management, ensuring successful implementation of local and company initiatives
• Foster a customer-first culture where all team members prioritize guest satisfaction
• Execute guest satisfaction standards to meet or exceed brand expectations
• Respond collaboratively with the GM to guest feedback from all channels, including social media and email
• Support hiring, retention, and placement of highly talented team members to maximize business impact
• Define clear goals and performance expectations for all management and hourly team members; conduct performance reviews and hold staff accountable
• Promote staff development and career advancement via well-defined career paths
• Act as a Learning Coach to develop, implement, and execute learning and development programs that drive continuous improvement and retention

Qualifications:

Experience & Education

• Proven experience in hospitality, particularly in restaurant frontline operations
• Bachelor’s degree in Hospitality Management, Business, HRM, Culinary Arts, or related field preferred

Skills

• Strong leadership and interpersonal skills, demonstrable by peers and previous supervisors
• Consultative approach with ability to work cross-functionally
• Excellent verbal and written communication skills
• Strong problem-solving ability, capable of diagnosing issues and recommending solutions
• Demonstrated potential and ambition to advance to General Manager roles