Director of Operations – QSR Business – Up to $120,000

The Role:
Our client is an exciting national QSR concept seeking a dynamic and hands-on Director of Operations to oversee all operations across the Michigan region, with 25+ locations! This role is remote, but involves travel across the state the different locations.

Key Responsibilities:

• Lead and support site leadership teams, providing training, motivation, and coaching to ensure outstanding customer service and consistent food quality across all locations
• Oversee operational performance across multiple units, ensuring smooth, efficient service in high-traffic environments while maintaining brand standards.
• Monitor KPIs, P&L, and financial metrics regionally, driving sales growth through strategic initiatives, marketing support, and elevating guest experiences.
• Manage inventory control processes, ordering, and gross profit targets across all sites.
• Ensure full compliance with food safety, health & safety regulations, and brand policies across the operational footprint.
• Deliver regional financial goals, including budgeting, forecasting, labour cost management, and cost control strategies.

Requirements:

• Proven experience as an Director in QSR or high-volume hospitality, with multi-unit oversight.
• Highly hands-on leadership style with excellent team management and development skills.
• Strong expertise in KPI monitoring, P&L ownership, and sales performance enhancement.
• Comprehensive knowledge of food safety, health & safety standards, and regulatory compliance.
• Ability to thrive in fast-paced, high-volume environments while managing competing priorities effectively.
• Exceptional organizational, communication, and problem-solving skills.

If you are ready to take the next step in your operations leadership career, please apply today or send your CV to Cassidy.