Customer Service Coordinator

Customer Service Coordinator
Wrotham
£28,500 + On Call Bonus + Excellent Benefits

Our client is a leading Repairs and Maintenance business based in Wrotham.

Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis.

The Customer Service Coordinator will provide high-quality service levels to customers as well as support an internal team.



Responsibilities will include:
, Maintain internal CRM and call logging systems with updated information
, Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
, Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs

The ideal candidate will be able to demonstrate:
● Excellent customer service, organisational and administration skills
● Excellent telephone manner, confidence, and enthusiasm
● Excellent IT skills
● Experience in multi-tasking and working to tight deadlines
● An excellent team player with experience in delivering high standards of customer service

This is a fantastic opportunity to join a growing, friendly business that can offer ongoing training and development.

An excellent benefits package is on offer, including 25 days holiday plus bank holidays, with an additional day at 3 years, another at 5 years, another at 10 years, and 2 more at 15 years, a pension scheme, and healthcare.

Hours for this role are Monday to Friday 8 am-5 pm on-site at their office in Wrotham.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.

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Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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