Aftersales Manager
Location: Bromley
Salary: Competitive

We are recruiting an experienced Aftersales Manager to lead a high-performing automotive aftersales department in Bromley.

This role is responsible for the full management of service, workshop, and parts operations, ensuring excellent customer satisfaction, strong financial performance, and effective team leadership.

This position suits an Automotive Aftersales Manager, Service Manager, or Workshop Manager ready to take full responsibility for aftersales performance within a fast-paced automotive environment.

Key Responsibilities

- Full management of the automotive aftersales department
- Lead service advisors, vehicle technicians, workshop controllers, and parts teams
- Drive aftersales performance including service, parts, and labour sales
- Manage productivity, efficiency, and profitability within the workshop
- Monitor KPIs, budgets, and departmental targets
- Analyse performance data and implement improvement plans
- Maintain high levels of customer satisfaction and service standards
- Ensure compliance with health and safety and operational processes
- Recruit, coach, train, and develop aftersales team members

Skills and Experience Required

- Proven experience as an Aftersales Manager, Service Manager, or similar automotive management role
- Strong knowledge of automotive aftersales operations and the motor trade
- Experience managing workshop performance, technicians, and service advisors
- Ability to lead, motivate, and influence teams
- Strong organisational and time management skills
- Confident using aftersales systems and performance reporting
- Customer-focused mindset with strong communication skills

What’s on Offer

- Competitive salary
- 33 days annual leave including bank holidays
- Company pension scheme
- Automotive discounts on vehicles, servicing, and parts
- Retail and lifestyle discounts
- Cycle to work scheme
- Flexible and family-friendly working options
- Employee wellbeing support and assistance programmes
- 24 hour access to healthcare professionals
- Paid volunteering day
- Share purchase plan
- Refer a friend reward scheme
- Ongoing training, development, and career progression

If you are an experienced Aftersales Manager in Bromley or a Service Manager looking to step up, apply today to progress your automotive career.