Assistant General Manager

Location: Berlin

Salary: €45.000 - €50.000

Start: ASAP

Languages: German and English

The Role:

The Assistant General Manager is the senior business leader in the restaurant, supporting the General Manager in upholding brand standards and core values while meeting or exceeding ownership objectives.

The role is responsible for overall asset management of the facility and is expected to take an entrepreneurial approach to identifying and acting on opportunities and challenges to maximise the business’ full potential in the Berlin market.

Key responsibilities:

• Demonstrate strong financial understanding to achieve the restaurant’s key performance metrics and budget targets.
• Work closely with Sales and Marketing to execute the local sales plan and drive year‑over‑year guest count and revenue growth.
• Act as mentor and coach to junior managers, helping them understand and impact the business’ financial goals.
• Support the General Manager in setting and communicating a clear operating direction based on a solid understanding of business strengths, weaknesses and opportunities.
• Collaborate across all departments to ensure consistent execution of systems and processes, delivering products and service to brand standards at all times.
• Help build and maintain a highly engaged, high‑performing team of managers and hourly employees who share a common vision and values.
• Champion change and ensure that all local and company initiatives are implemented successfully.
• Foster a culture of guest advocacy, ensuring the team puts the guest first in every situation.
• Achieve or exceed guest satisfaction standards and respond proactively and hospitably to guest feedback from all channels, including social media and email.
• Support staffing objectives by helping attract, select and retain top talent in the local market, placing people in roles that leverage their strengths.
• Set clear goals and expectations for managers and team members, conduct regular performance reviews and hold people accountable for results.
• Support staff development and career progression through structured coaching and feedback.
• Act as a Learning Coach, developing and delivering training and development programmes that drive continuous improvement and retention.

Qualifications & experience

• Proven experience in the hospitality industry, including significant exposure to restaurant front‑of‑house operations.
• Bachelor’s degree in Hospitality/HR/Business or Culinary Management preferred (or equivalent professional experience).
• Strong leadership and interpersonal skills, demonstrated through references from peers and previous supervisors.
• Able to work consultatively and cross‑functionally with Operations, Sales, Marketing and Support functions.
• Excellent verbal and written communication skills in German and English.
• Strong problem‑solving ability, with a track record of diagnosing issues and implementing practical solutions.
• Ambition and potential to progress into a future General Manager position.