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Customer Service AdvisorSalary : £28k pa Acton, west London W3 – full time office basedHours: 9am to 5pm daily (some flexibility in finish time may be available to support local candidates with school/childcare commitments.)You must be eligible to work in the UKCompany Overview:Esska Shoes is a dynamic and growing footwear company committed to delivering high-quality, stylish, and comfortable shoes.
We are looking for a dedicated and experienced Customer service Advisor to join our team and contribute to our continued success.Role Overview:Esska Shoes is seeking a dedicated and experienced Customer Service Advisor to join our team.
As the first point of contact for our valued customers, you will manage communications via email, telephone, and Instagram, ensuring exceptional service across all channels.
In addition to your digital responsibilities, you will also serve customers in our Esska shop, providing a seamless in-person experience.
Proficiency in using Gorgias or a similar (e.g.
Zendesk, etc) inbound ticketing and message tool is essential for this role.Additionally, you will assist the wider operations team with certain projects such as maintaining a database of product returns, assisting stock takes, liaising with the warehouse and pick/pack team and generating reports based on customer satisfaction/ product requests and feedback.Key Responsibilities but not limited to:-This is an overview of the role and other task will be required. The role reports to the Operations Manager
Act as the initial point of contact for all customer communications, including email, telephone calls, and Instagram messages.Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Utilize the Gorgias inbound message tools to manage and track customer interactions efficiently.Utilize Shopify and SWAP returns to track customer purchases and returns.Assist in the Esska shop as needed, offering product knowledge, helping customers find their perfect fit, and processing transactions.Maintain a positive and professional attitude, ensuring each customer feels valued and heard.Collaborate with other team members to continuously improve customer service processes and strategies.Stay updated on Esska’s product offerings, promotions, and policies to provide accurate information to customers.Handle customer complaints with empathy and escalate issues to higher management when necessary.
Qualifications/skills:
Proven experience in a customer service role, preferably within the retail or fashion industry.Familiarity with Gorgias or similar inbound message tools is mandatory.Excellent verbal and written communication skills.Strong problem-solving abilities and a customer-centric mindset.Ability to multitask and manage time effectively in a fast-paced environment.Friendly, approachable, and professional demeanour.Strong IT skills.
Especially Gorgias (or similar), Saas platforms and Microsoft Excel/Google Sheets.Additional qualifications in customer service or related fields are a plus.
Personal Attributes:
Detail-oriented with a focus on accuracy and efficiency.Strong communication and interpersonal skills.Proactive and self-motivated with a hands-on approach.Ability to work collaboratively with cross-functional teams.Commitment to continuous improvement and operational excellence.
What We Offer:
Competitive salary.Opportunity to work with a passionate and dedicated team.A dynamic work environment.
If you are a results-driven operations professional with a passion for excellence and a desire to make a significant impact, we would love to hear from you.
Please submit your resume and cover letter by return. You must be eligible to work in the UK INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Acton, Greater London, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £28k per year
Posted: 2025-12-29 12:26:17
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Claims Handler Rackheath AreaFull Time or Part TimeSalary dependent on experienceAbout the companyA busy and growing building services provider specialising in insurance repairs and property restoration is seeking a Claims Handler to support its expanding operations.
The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering a smooth, well organised experience for customers at what can be a stressful time.About the opportunityThis is a permanent opportunity available on a full time or part time basis.
As a Claims Handler, you will be at the heart of the operation, coordinating repair works and keeping jobs moving from start to finish.
The role offers variety, responsibility, and the chance to play a key part in delivering a high-quality service.Responsibilities include but not limited to:
Coordinating and scheduling repair works for insurance claimsActing as a point of contact for customers, insurers, and tradesManaging job records and claim related documentationTracking progress and resolving issues where possibleSupporting the wider team to ensure timely and efficient delivery
Skills and Experience
Experience in claims handling, coordination, or a similar roleStrong organisational skills with the ability to juggle prioritiesClear and confident communication skillsA calm, professional approach in a fast-paced environmentGood attention to detail and problem-solving ability
What is on offer
Permanent role with full time or part time optionsFlexible working arrangements depending on experienceExcellent rates of pay depending on experience28 days annual leave including bank holidays on a pro rata basisCompany pension scheme
If you enjoy organising, problem solving, and being part of a supportive team, this could be an excellent next step.
Apply now with your updated CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Rackheath, Norfolk, England
Start: Negotiable
Duration: Permanent
Salary / Rate: Dependent on experience
Posted: 2025-12-24 14:44:36
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Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience. In the Call Centre Advisor role, you will be:
Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS Booking, amending, and managing customer appointments efficiently Making proactive outbound calls to optimise appointment schedules and promote relevant offers Accurately updating customer records and interactions within the CRM system Delivering a consistently professional, empathetic, and high-quality customer experience
To be successful in the Call Centre Advisor role you will need:
Previous experience in a customer service or call centre environment Confident IT skills, including Microsoft Word, Excel, and Outlook Ability to remain calm, professional, and solution-focused in busy or challenging situations Strong telephone manner, including handling sensitive or complaint-based calls Empathy and patience, particularly when supporting customers with communication difficulties Excellent attention to detail and a strong team-player mindset Flexibility to work a rotating shift pattern
This is a temporary position for an initial 12-week period, working full time hours on a 4-week rotating shift pattern, including some evenings and Saturdays.
You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.21 per hour + benefits of weekly pay and holiday accrual. If customer care truly matters to you, this could be the role you’ve been looking for.
Please apply today. ....Read more...
Type: Contract Location: LL30 1DT, Llandudno, Conwy, Wales
Start: 23 December 2025
Salary / Rate: £12.21 - 12.21 per hour + benefits
Posted: 2025-12-23 12:31:24
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Customer Service Coordinator
Wrotham
£28,500 + On Call Bonus + Excellent Benefits
Our client is a leading Repairs and Maintenance business based in Wrotham.
Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis.
The Customer Service Coordinator will provide high-quality service levels to customers as well as support an internal team.
Responsibilities will include:
, Maintain internal CRM and call logging systems with updated information
, Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
, Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs
The ideal candidate will be able to demonstrate:
● Excellent customer service, organisational and administration skills
● Excellent telephone manner, confidence, and enthusiasm
● Excellent IT skills
● Experience in multi-tasking and working to tight deadlines
● An excellent team player with experience in delivering high standards of customer service
This is a fantastic opportunity to join a growing, friendly business that can offer ongoing training and development.
An excellent benefits package is on offer, including 25 days holiday plus bank holidays, with an additional day at 3 years, another at 5 years, another at 10 years, and 2 more at 15 years, a pension scheme, and healthcare.
Hours for this role are Monday to Friday 8 am-5 pm on-site at their office in Wrotham.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Borough Green, England
Start: 30/01/2026
Salary / Rate: £28000 - £28500 per annum + + On Call Bonus + Excellent Benefits
Posted: 2025-12-18 12:28:56
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We are currently seeking a Sales Administrator to join a well-established chemical manufacturer based in Accrington, who supply products to customers on a global scale.
It is a full time, permanent, site-based role offering a salary of £30,000 (DOE) plus benefits package!
As a Sales Administrator , this is an excellent opportunity to join a growing company at an exciting time, playing a key role in delivering an exceptional customer experience across UK and international markets.
Key Responsibilities of Sales Administrator :
Act as a professional and knowledgeable point of contact, representing the company values and principles through every customer interaction.
Manage customer orders from initial enquiry through to completion, keeping customers informed at every stage.
Process customer orders accurately, ensuring correct pricing, costs, and the full order boo management.
Handle customer queries and complaints efficiently, following internal procedures and company policies.
Discuss stock availability, transport and dispatch options, and clearly communicate overall costs to customers.
Support international business operations, including export sales, shipment coordination, and completion of export and shipping documentation.
Work in line with regulatory requirements, demonstrating awareness and experience in handling hazardous chemical products and associated documentation.
Experience Required for the Sales Administrator :
Experience in a Sales Administrator or Sales Support role in the manufacturing industry.
Confident communicator with strong customer service skills, both over the telephone and via computer systems.
Proven experience using ERP systems within a sales or order-processing environment.
Excellent attention to detail, with the ability to follow procedures and comply with company policies when processing orders.
Experience supporting international customers, export processes, and regulated or chemical-based products is desirable.
If you have the skills and experience required for this Sales Administrator role, please click the link below to apply directly. ....Read more...
Type: Permanent Location: Accrington, England
Start: ASAP
Salary / Rate: Up to £30000.00 per annum + DOE
Posted: 2025-12-17 16:37:42
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Compliance Administrator Required – Cannock (WS11)Tudor Employment Agency is recruiting for a Compliance Administrator to join our client’s team in Cannock.You will play a key role in providing account and operational support for Compliance Scheme Members – handling collection requests, admin tasks, and customer enquiries related to the collection and treatment of end-of-life waste electricals.✅ Your Main Duties as a Compliance Administrator:
Generate invoices for clientsResolve invoice queriesAssist with quotationsLiaise with customers on collection requests – resolve failed collections, disputes & concernsProvide collection updatesChase outstanding quotations & support sales pipelinePrepare backing sheets for large invoicingWork closely with internal & external stakeholders to drive customer service & business growthCommunicate effectively via calls, texts & emails – following processesCollaborate with team members to complete invoicing & PO matching tasksSupport Credit Control to resolve disputes & ensure timely paymentsEnsure compliance with Health & Safety policies
The Ideal Candidate for the Compliance Administrator role:
Excellent customer service & communication skillsAbility to work independentlyStrong time managementAdaptable & eager to learn
Hours: Monday to Friday, 8:30am–5:00pm Pay Rate: £12.21 per hour Interested? Please contact our Commercial Team on 01922 725445 (ext 1004) or email your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOADM/51✅ You can also register online here: https://tinyurl.com/ONLINECOMTEMP1For all our roles, visit: www.tudoremployment.co.uk#TeamTudor is waiting for your call! ....Read more...
Type: Contract Location: Cannock, Staffordshire, England
Salary / Rate: £12.21 - 12.21 per hour
Posted: 2025-12-16 14:35:39
