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JOB DESCRIPTION
Job Title: Customer Service Rep
Location: Vernon Hills, IL
Department: Sales Support/Customer Service
Reports To: Sr.
Manager, Customer Service/Order Entry
Direct Reports/Manages others: No
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them.
They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 8:00 am - 4:30 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner. Provide accurate and detailed information about our products, services, pricing, and promotions. Assist customers in order status, tracking shipments, and processing returns or exchanges. Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. Document all customer interactions and maintain accurate records in our system. Proactively identify opportunities to enhance the customer experience and contribute to process improvements. Educate customers on product features and usage to maximize their satisfaction and engagement.
REQUIREMENTS:
3+ years call center customer service, sales support or B2B Account Management experience High School (or equivalent) Some College preferred Strong Excel skills; SAP experience preferred Effective communications skills - verbal and written Grace under pressure - remain positive and focused to the task at hand Ability to handle interactions in a diplomatic manner Effective problem-solving skills - quick on your feet and can think outside of the box Ability to multi-task and prioritize work all with a sense of urgency Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We offer a 401(k) plan after three months of employment with company contribution.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and two floating holidays per year.
You are also eligible to earn two weeks of vacation and four sick days on an annualized basis. Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-05-07 15:10:59
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Position: Maritime Project Manager (Naval)
Job ID: 2394/3
Location: Surrey
Benefits: Great Benefits
Type: Permanent - Hybrid after 6 Months
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies.
We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
As a Electrical Project Manager / Electrical Delivery Manager you will be responsible for the delivery of maritime implementation projects across the UK Ministry of Defence (MOD) maritime fleet, including the Royal Navy, Royal Fleet Auxiliary, and other UK MOD/UK Government vessels.
The role will involve managing multiple concurrent or sequential installation projects, ensuring smooth project execution from initial stages through completion.
This role is located in Redhill.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Project manager / Electrical Project Manager / Electrical Delivery Manager:
Overall management of several concurrent or sequential maritime installation projects.
Production of Equipment Guidance Packages (EGP), Installation Guidance Packages (IGP), and Modification Leaflets based on engineering designs, surveys, and stakeholder input.
Reporting project progress internally, including updates on schedule, risks, and opportunities.
Attend customer meetings, managing dependencies and ensuring timely delivery.
Coordination of equipment procurement and configuration management to meet implementation deadlines.
Work with suppliers and sub-contractors to ensure that equipment and services are delivered on time.
Improvement of project management processes and support for other project managers to ensure successful a project.
Representing the company at key customer meetings and project briefings.
Qualifications and requirements for the Project manager / Electrical Project Manager / Electrical Delivery Manager :
Project management experience with the UK MOD or other UK government departments.
Experience in UK MOD maritime electrical installation projects.
Technical expertise in electrical/electronic, IT networking equipment, and satellite communications.
Ability to write Equipment Guidance Packages (EGPs), Installation Guidance Packages (IGPs), and Modification Leaflets to a high standard
Must hold or be eligible to obtain DV Security Clearance.
Must be able to travel as required
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role. ....Read more...
Type: Permanent Location: Surrey, England
Start:
Duration: Permanent
Salary / Rate: £1 - £2 Per Annum Salary and benefits advised upon application
Posted: 2025-05-07 12:38:33
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The Company:
A market leading ultrasound medical devices company.
The pinnacle of cutting edge technology.
A fantastic career opportunity.
Genuine opportunity to earn 6 figures.
Benefits of the Regional Sales Manager
£38,000 basic
Commission £82,500 + (Uncapped and very realistic)
Car allowance
Phone
Laptop
iPad
Other benefits
The Role of the Regional Sales Manager
The main element of the role is to sell ultrasound Point of Care capital equipment.
You will sell into the NHS and private hospitals, liaising, demonstrating and selling the portfolio of ultrasound capital equipment to surgeons, consultants and procurement.
You will also be responsible for preparing customer presentations, tenders and proposals.
The majority of your time is spent in secondary care environment.
This is a mix of new and existing business.
Covering Wales, Herefordshire, Gloucestershire, Dudley, Wolverhampton, Bristol, Telford, Walsall, Stoke & Derby
The Ideal Person for the Regional Sales Manager
MUST have medical capital equipment sales experience (Used to high value sales).
Must be a fantastic relationship builder and maintainer.
Must be very focused, a self-starter & very resilient.
Performance driven.
Customer orientation.
Cooperation and teamwork.
Self-driven.
Good communication skills.
Strong focus on consultative selling and excellent closing abilities.
Looking for someone who has experience selling to procurement level & above, NHS trusts, used to dealing with terms & contracts.
The role will require a hunter mentality, with the candidate living on the patch, with (ideally) capital sales experience & proven performance.
Requires someone very hungry with a desire to exceed the OTE, you will need to be very focused, a self-starter & very resilient, with ideally experience using salesforce.com.
If you think the role of Regional Sales Manager is for you, apply now!
Consultant: Rio Barclay
Email: riob@otrsales.co.uk
Tel no.
0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.
We place all levels of personnel, up to Director across the UK and internationally. ....Read more...
Type: Permanent Location: Worcester, Gloucester Dudley, Hereford, England
Start: ASAP
Duration: Full-Time
Salary / Rate: £38000 - £38000 Per Annum Excellent Benefits
Posted: 2025-05-07 12:26:29
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Technical Project Manager
Job Title: Technical Project Manager Location: Hertfordshire
Overview:
A leading live events production company, renowned for delivering high-quality lighting, audio, video, and scenic solutions across the UK and Europe, is seeking a Technical Project Manager to join their dynamic team.
This customer-facing role involves managing a diverse range of live event projects from initial quotation through to successful delivery.
You will be responsible for liaising with clients, specifying technical solutions, leading project teams onsite, and ensuring exceptional standards are maintained throughout.
Key Responsibilities:
Oversee project delivery, ensuring outcomes meet or exceed client expectations.
Build and maintain strong client relationships; attend site visits and meetings as needed.
Interpret client briefs and develop technical designs and equipment specs (lighting, audio, video, rigging, scenic).
Accurately cost and budget projects using internal rental management systems.
Prepare technical drawings (AutoCAD), project documentation, and Health & Safety paperwork.
Coordinate logistics and resources across multiple projects efficiently.
Collaborate with internal teams and external suppliers to secure necessary equipment and services.
Provide onsite project supervision, from setup to breakdown.
Act as a key point of contact for clients during live events, ensuring a smooth delivery process.
Finalise projects with internal reviews and client debriefs to identify areas of improvement.
Identify new business opportunities and contribute to overall company growth.
Promote industry best practices, company protocols, and sustainability initiatives.
Support internal training and mentor junior staff as needed.
Candidate Profile:
Proven technical expertise in at least one core discipline (lighting, audio, video) with hands-on experience in system design and implementation.
Confident leading teams onsite and managing high-pressure situations.
Excellent communication, budgeting, and client-facing skills.
Proficient in AutoCAD and Microsoft Office (or similar).
Strong organisational skills with a proactive and positive attitude.
Flexible working approach including availability for evenings/weekends.
A full UK driving licence is highly beneficial.
....Read more...
Type: Permanent Location: Hertfordshire, England
Start: ASAP
Posted: 2025-05-06 15:16:18
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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage customer service personnel
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-06 15:11:53
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business.
Safety is our primary priority and will be embedded into every discussion, meeting, and project.
As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region.
It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew.
Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns.
Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable.
Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project.
This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor.
Sales Rep weekly and/or as needed and before new projects.
WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly.
Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently.
Complete the project per the approved scope of work or specification and after issuance by the Supervisor.
Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site.
These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased.
Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer.
Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely.
Provide pricing for self-performing projects over $12,500.
Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep.
Monitor and manage the Field Reps.
Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation.
Work with the Supervisor to elevate the issues to HR as required.
Coordinate with the Supervisor to create project schedules.
Review time reports daily and make necessary corrections with the admin team.
Attending all appropriate calls, meetings, and trainings.
Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
OTHER SKILLS AND ABILITIES:
Ability to travel out of town, including overnight stays.
Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test.
Ability to read, write, and speak English.
30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. Minimum of five years of experience in the roofing industry.
Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly.
The salary range for applicants in this position generally ranges between $53,000 and $65,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Denver, Colorado
Posted: 2025-05-06 15:11:51
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JOB DESCRIPTION
DAP is looking to hire a Product Development Scientist in R&D Department. As a R&D Scientist, you will plan/Perform experiments and generate general test data and analytical data with minimal guidance from senior R&D personnel; perform basic data analysis.
Participate in and help drive activities that improve the operation of the R&D function.
Collaborate with other R&D personnel and participate in cross-functional teams to help drive innovation.
Proven success in previous role.
Responsibilities:
Develop and carry out experimental plans for new product development, product modification and perform basic analysis of experimental results.
Demonstrate competency in formulation practices, complex problem-solving, innovative solutions, and addressing scientific challenges. Demonstrate the ability to operate analytical and material characterization equipment, generate high quality data, and perform basic analysis of the data generated. Assist senior R&D Personnel to develop manufacturing procedures for new products and work collaboratively at plant trials with plant engineers and quality control managers.
Demonstrate knowledge of basic process steps for plant trials. Adhere to Laboratory Quality Management System (QMS) practices and participate in QMS audits.
Perform laboratory equipment calibration and maintenance.
Assist in providing technical support for marketing, sales, and customer support including planning/conducting product demonstrations for customers, trade shows, Etc.
Adhere to laboratory safety practices and participate in all safety and housekeeping initiatives.
Demonstrate ability to independently assemble information for and generate highly effective written reports and oral presentations to communicate within R&D and with cross-functional teams.
Requirements:
Bachelor of Science degree in Chemistry, Polymer Science, Materials Science, or related field with 5 years' experience of relevant experience A passion for chemistry, science, problem solving, and creativity. Excellent interpersonal, written, and verbal communication and presentation skills. A breadth of technical knowledge and a keen interest in learning from others. Possess innovation skills evident as risk taking, result seeking, and idea integration.
Hands-on bench experience with various chemistries (latex, moisture curing, reactive, etc.) in sealants, adhesives, coatings, repair or related field. Bench chemistry experience and familiarity with various analytical techniques: wet chemistry, titrations, microscopy, rheology, thermal analysis, tensile testing, etc. Experience operating lab scale mixing equipment as well as lab scale analytical and testing apparatus.
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-06 15:11:50
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business.
Safety is our primary priority and will be embedded into every discussion, meeting, and project.
As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region.
It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew.
Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns.
Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable.
Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project.
This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor.
Sales Rep weekly and/or as needed and before new projects.
WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly.
Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently.
Complete the project per the approved scope of work or specification and after issuance by the Supervisor.
Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site.
These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased.
Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer.
Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely.
Provide pricing for self-performing projects over $12,500.
Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep.
Monitor and manage the Field Reps.
Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation.
Work with the Supervisor to elevate the issues to HR as required.
Coordinate with the Supervisor to create project schedules.
Review time reports daily and make necessary corrections with the admin team.
Attending all appropriate calls, meetings, and trainings.
Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
OTHER SKILLS AND ABILITIES:
Ability to travel out of town, including overnight stays.
Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test.
Ability to read, write, and speak English.
30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. Minimum of five years of experience in the roofing industry.
Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly.
The salary range for applicants in this position generally ranges between $53,000 and $65,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Denver, Colorado
Posted: 2025-05-06 15:11:50
-
JOB DESCRIPTION
DAP is looking to hire a Product Development Scientist in R&D Department. As a R&D Scientist, you will plan/Perform experiments and generate general test data and analytical data with minimal guidance from senior R&D personnel; perform basic data analysis.
Participate in and help drive activities that improve the operation of the R&D function.
Collaborate with other R&D personnel and participate in cross-functional teams to help drive innovation.
Proven success in previous role.
Responsibilities:
Develop and carry out experimental plans for new product development, product modification and perform basic analysis of experimental results.
Demonstrate competency in formulation practices, complex problem-solving, innovative solutions, and addressing scientific challenges. Demonstrate the ability to operate analytical and material characterization equipment, generate high quality data, and perform basic analysis of the data generated. Assist senior R&D Personnel to develop manufacturing procedures for new products and work collaboratively at plant trials with plant engineers and quality control managers.
Demonstrate knowledge of basic process steps for plant trials. Adhere to Laboratory Quality Management System (QMS) practices and participate in QMS audits.
Perform laboratory equipment calibration and maintenance.
Assist in providing technical support for marketing, sales, and customer support including planning/conducting product demonstrations for customers, trade shows, Etc.
Adhere to laboratory safety practices and participate in all safety and housekeeping initiatives.
Demonstrate ability to independently assemble information for and generate highly effective written reports and oral presentations to communicate within R&D and with cross-functional teams.
Requirements:
Bachelor of Science degree in Chemistry, Polymer Science, Materials Science, or related field with 5 years' experience of relevant experience A passion for chemistry, science, problem solving, and creativity. Excellent interpersonal, written, and verbal communication and presentation skills. A breadth of technical knowledge and a keen interest in learning from others. Possess innovation skills evident as risk taking, result seeking, and idea integration.
Hands-on bench experience with various chemistries (latex, moisture curing, reactive, etc.) in sealants, adhesives, coatings, repair or related field. Bench chemistry experience and familiarity with various analytical techniques: wet chemistry, titrations, microscopy, rheology, thermal analysis, tensile testing, etc. Experience operating lab scale mixing equipment as well as lab scale analytical and testing apparatus.
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-06 15:11:22
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Quality Control Manager manages the Quality Process to ensure we are effectively meeting our key business metrics and satisfying all customer product requirements.
Key responsibilities include Quality, Lean and Six Sigma, and Continuous Improvement with responsibility for ISO quality systems and compliance.
TREMCO'S EXPECTATIONS FOR ALL LEADERS:
Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage.
Applies the company's policies and adheres to processes to ensure compliance and organizational best practices.
Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions.
Effectively and efficiently onboards new employees.
Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation.
Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained.
Constructs succession plans to ensure sustainability and continuity of area of responsibility.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee all quality related functions in the plant.
Act as primary plant liaison with Customers dealing with their processing issues.
Participate in the development of specifications for processing, products, and materials.
Work directly with Corporate and local Purchasing on vendor quality or supply issues; assist with vendor selection and qualification.
Manage ISO Quality systems.
Lead the lean/six sigma initiatives in the plant.
Respond to and report on internal and external quality concerns - manage the root cause investigation, corrective action implementation and follow up, and the SAP quality process.
Interact professionally and timely both verbally and in writing with customers and sales force.
Develop quality standards for raw materials and finished products.
Oversee all lab functions and personnel, assuring safety and integrity of those operations.
Test on raw materials and finished product as required.
Implement material cost saving plans where and when appropriate.
Participate in annual budget planning.
Assist in all compliance activities, especially Hazcom and maintaining SDS system.
Other projects/tasks as assigned.
EDUCATION REQUIREMENT:
Degree in Quality, Chemistry, Chemical Engineering, Materials, Polymer, or Business.
EXPERIENCE REQUIREMENT:
2+ years' related experience.
Experience in Quality Programs (Lean, ISO, Six Sigma).
CERTIFICATES, LICENSES, REGISTRATIONS:
ISO certification.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
ISO knowledge. Six Sigma / Lean Thinking. Training experience. Strong communication skills (written, verbal). Confidentiality.
PHYSICAL DEMANDS:
Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Ashland, Ohio
Posted: 2025-05-06 15:11:22
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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage customer service personnel
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-06 15:11:17
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Quality Control Manager manages the Quality Process to ensure we are effectively meeting our key business metrics and satisfying all customer product requirements.
Key responsibilities include Quality, Lean and Six Sigma, and Continuous Improvement with responsibility for ISO quality systems and compliance.
TREMCO'S EXPECTATIONS FOR ALL LEADERS:
Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage.
Applies the company's policies and adheres to processes to ensure compliance and organizational best practices.
Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions.
Effectively and efficiently onboards new employees.
Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation.
Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained.
Constructs succession plans to ensure sustainability and continuity of area of responsibility.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee all quality related functions in the plant.
Act as primary plant liaison with Customers dealing with their processing issues.
Participate in the development of specifications for processing, products, and materials.
Work directly with Corporate and local Purchasing on vendor quality or supply issues; assist with vendor selection and qualification.
Manage ISO Quality systems.
Lead the lean/six sigma initiatives in the plant.
Respond to and report on internal and external quality concerns - manage the root cause investigation, corrective action implementation and follow up, and the SAP quality process.
Interact professionally and timely both verbally and in writing with customers and sales force.
Develop quality standards for raw materials and finished products.
Oversee all lab functions and personnel, assuring safety and integrity of those operations.
Test on raw materials and finished product as required.
Implement material cost saving plans where and when appropriate.
Participate in annual budget planning.
Assist in all compliance activities, especially Hazcom and maintaining SDS system.
Other projects/tasks as assigned.
EDUCATION REQUIREMENT:
Degree in Quality, Chemistry, Chemical Engineering, Materials, Polymer, or Business.
EXPERIENCE REQUIREMENT:
2+ years' related experience.
Experience in Quality Programs (Lean, ISO, Six Sigma).
CERTIFICATES, LICENSES, REGISTRATIONS:
ISO certification.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
ISO knowledge. Six Sigma / Lean Thinking. Training experience. Strong communication skills (written, verbal). Confidentiality.
PHYSICAL DEMANDS:
Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Ashland, Ohio
Posted: 2025-05-06 15:11:04
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Assistant Bakery Manager
Outstanding to Work For - Accredited by Best Companies Full-time hours
Can you inspire your team to deliver industry-leading customer service while creating simple, boldly made food?
Our client is redefining what a bakery can be.
At their heart, they are about people and being a cornerstone of the local community.
Their purpose? To nourish and inspire.
As Bakery Manager, you will:
Embed a "High-End Bakery" mindset within the team.
Support and develop your team's personal growth.
Establish the bakery as the heart of the local community.
Inspire your team to deliver industry-leading service every time.
Drive a culture of high performance through team engagement and motivation.
Consistently meet financial KPIs and take ownership of controllable costs.
Train and coach team members to meet brand standards.
Craft exceptional coffee and prepare award-winning food.
Maximize sales by leveraging your team's strengths and placing them in the right roles.
Requirements:
Customer Service Experience: Previous experience in a customer-facing role is essential, ideally within a bakery, café, or similar food-related environment.
Team Management: Proven experience in managing and motivating a team in a fast-paced setting.
Stable Work History: A consistent employment record spanning at least the past five years is required.
Location: Applicants must live within a reasonable commuting distance of the job location.
You will receive comprehensive training through their Rise and Shine Programme, designed to empower you and help you shine in your role.
Benefits:
50% discount on food and drink.
Up to 33 days of holiday (including bank holidays).
Reward schemes offering discounts and savings on top brands.
Access to a Hardship Fund for financial support during tough times.
Employer-funded health and wellbeing services, including a 24/7 GP line, Employee Assistance Program, and discounted gym memberships.
Healthcare cash plan covering optical and dental treatments.
Paid day off for your birthday.
Membership in a shareholder fund (service-dependent).
Company Sick Pay.
A competitive bonus scheme tied to bakery performance.
And more!
Values:
Our client is built on values that set them apart: Keep it Simple, Be Yourself, and Aim Higher.
Eligibility:
Applicants must be eligible to live and work in the UK.
Take this opportunity to join a vibrant and supportive team.
Apply now and lead the way in redefining the bakery experience!
Mego Employment Ltd acts as an employment agency for permanent roles and as an employment business for temporary positions.
....Read more...
Type: Permanent Location: Taunton, England
Salary / Rate: Up to £29500 per annum
Posted: 2025-05-06 12:53:43
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JOB DESCRIPTION
Proposal Group Intake Coordinator
General Purpose The Proposal Group Intake Coordinator is responsible for prioritizing, managing and developing all pre-qualifications documents and vendor applications for all WTI and Tremco services. Essential Duties Insure high quality standards of accuracy and correctness with completion each project Manage all status and communications of documents in the group's tracking software applications Coordinate work and initiate and manage communications with Regional Business Managers, GS Regional Managers, Sales Regional Managers and Representatives, Field Technicians, Contracts Management Group, Safety Management Group, Credit, Finance and other areas to complete documents Review and respond to all pre qualification requests within designated, appropriate time frames Continued maintenance of Pre-qualification Standards Manual that houses all response standards information Maintain all on-line pre-qualification customer web sites to insure WTI good standing Coordinate periodic reviews of the Pre-qualification Standards Manual with Contracts Management Identify and record any problems Initiate, recommend, or provide solutions through designated channels Verify the implementation of solutions for future use
Education Associates degree (or equivalent work experience) from two year college or technical school
Work Experience At least one year of experience in a professional work environment
Preferred Skills Intermediate level experience with Microsoft Suite (specifically Excel) Knowledgeable with a variety web and online platforms and ability to learn the applications quickly Able to handle multiple projects simultaneously
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-05 23:14:00
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases.
Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types.
This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software.
Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital.
The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products.
Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes.
Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness.
Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation.
Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type.
For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting.
Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations.
Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements.
Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services.
They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end.
This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting.
OTHER REQUIRED DUTIES:
Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary
EDUCATION:
Business Management/Administration or equivalent combination of education and experience.
EXPERIENCE: 4-7 years related experience and/or training Project Administration/Management, Construction Accounting, Sarbanes-Oxley, public procurement or job order contract, prevailing wage
OTHER SKILLS AND ABILITIES:
Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCA
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-05 23:10:01
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JOB DESCRIPTION
The WTI Field Resources Supervisor is responsible for the timely delivery of services, profitability, and all employee management and training within the region.
Duties/Responsibilities, Core Knowledge:
Coordinate staffing and scheduling of all WTI Field Reps in his/her respective region to ensure proper utilization of manpower on specific jobs for highest profitability.
Collaborate with other Field Supervisors as necessary. Oversee the Quality Control (QC) process of all WTI Field Reps in the region, which will include random site visits to previous and current job sites, proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet required percentage.
The Supervisor should stress the profitability factor to all field personnel. Weekly communication with Sales Managers is required.
The Supervisor will field all questions/concerns from the WTI Field Reps and will handle all discrepancies between the WTI Field Reps and the Sales Force. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. The Supervisor will also be the main contact for the office personnel if there are any problems concerning a WTI Field Rep. Ensure that all WTI Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct training (both hands-on field training and classroom style) for Field Reps, according to WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval/certification of each Field Rep including: OSHA Hazard Awareness, ToolBox Talks, etc. Provide training of new contractors on the proper application of Tremco Rood Systems. Demonstrate working knowledge of all services provided. Manage, monitor and document performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work related issues.
Consult with Human Resources as needed. Work in conjunction with the Recruiting Department for hiring of all new personnel.
Ensure that all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including: expense management monthly sales projections Field Tech time management status reports bidding jobs with reps large job sign offs, project documentation, etc. Perform any other duty and/or project as required or assigned by the Vice President of WTI General Services.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior commercial roofing experience including patch and repair skills Knowledge of Project Management, planning and scheduling skills Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge Understanding of budgeting and expense management Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently; solve problems, and ability to delegate assignments, such as quoting and pricing Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc) Ability to travel out of town, may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The salary range for applicants in this position generally ranges between $70,000 and $90,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Tallahassee, Florida
Posted: 2025-05-05 23:09:40
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases.
Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types.
This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software.
Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital.
The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products.
Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes.
Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness.
Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation.
Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type.
For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting.
Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations.
Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements.
Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services.
They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end.
This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting.
OTHER REQUIRED DUTIES:
Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary
EDUCATION:
Business Management/Administration or equivalent combination of education and experience.
EXPERIENCE: 4-7 years related experience and/or training Project Administration/Management, Construction Accounting, Sarbanes-Oxley, public procurement or job order contract, prevailing wage
OTHER SKILLS AND ABILITIES:
Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCA
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-05 23:09:39
-
JOB DESCRIPTION
The WTI Field Resources Supervisor is responsible for the timely delivery of services, profitability, and all employee management and training within the region.
Duties/Responsibilities, Core Knowledge:
Coordinate staffing and scheduling of all WTI Field Reps in his/her respective region to ensure proper utilization of manpower on specific jobs for highest profitability.
Collaborate with other Field Supervisors as necessary. Oversee the Quality Control (QC) process of all WTI Field Reps in the region, which will include random site visits to previous and current job sites, proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet required percentage.
The Supervisor should stress the profitability factor to all field personnel. Weekly communication with Sales Managers is required.
The Supervisor will field all questions/concerns from the WTI Field Reps and will handle all discrepancies between the WTI Field Reps and the Sales Force. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. The Supervisor will also be the main contact for the office personnel if there are any problems concerning a WTI Field Rep. Ensure that all WTI Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct training (both hands-on field training and classroom style) for Field Reps, according to WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval/certification of each Field Rep including: OSHA Hazard Awareness, ToolBox Talks, etc. Provide training of new contractors on the proper application of Tremco Rood Systems. Demonstrate working knowledge of all services provided. Manage, monitor and document performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work related issues.
Consult with Human Resources as needed. Work in conjunction with the Recruiting Department for hiring of all new personnel.
Ensure that all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including: expense management monthly sales projections Field Tech time management status reports bidding jobs with reps large job sign offs, project documentation, etc. Perform any other duty and/or project as required or assigned by the Vice President of WTI General Services.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior commercial roofing experience including patch and repair skills Knowledge of Project Management, planning and scheduling skills Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge Understanding of budgeting and expense management Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently; solve problems, and ability to delegate assignments, such as quoting and pricing Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc) Ability to travel out of town, may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The salary range for applicants in this position generally ranges between $70,000 and $90,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Tallahassee, Florida
Posted: 2025-05-05 23:09:38
-
JOB DESCRIPTION
Proposal Group Intake Coordinator
General Purpose The Proposal Group Intake Coordinator is responsible for prioritizing, managing and developing all pre-qualifications documents and vendor applications for all WTI and Tremco services. Essential Duties Insure high quality standards of accuracy and correctness with completion each project Manage all status and communications of documents in the group's tracking software applications Coordinate work and initiate and manage communications with Regional Business Managers, GS Regional Managers, Sales Regional Managers and Representatives, Field Technicians, Contracts Management Group, Safety Management Group, Credit, Finance and other areas to complete documents Review and respond to all pre qualification requests within designated, appropriate time frames Continued maintenance of Pre-qualification Standards Manual that houses all response standards information Maintain all on-line pre-qualification customer web sites to insure WTI good standing Coordinate periodic reviews of the Pre-qualification Standards Manual with Contracts Management Identify and record any problems Initiate, recommend, or provide solutions through designated channels Verify the implementation of solutions for future use
Education Associates degree (or equivalent work experience) from two year college or technical school
Work Experience At least one year of experience in a professional work environment
Preferred Skills Intermediate level experience with Microsoft Suite (specifically Excel) Knowledgeable with a variety web and online platforms and ability to learn the applications quickly Able to handle multiple projects simultaneously
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-05 23:09:26
-
JOB DESCRIPTION
Commercial Roofing Foreman
Essential Duties & Responsibilities
Conduct the daily onsite safety brief prior to the start of the WTI project with the Sales Rep, customer and the WTI Crew.
Inspect and ensure all surroundings, equipment and tools and identify and discuss any safety concerns.
Complete the Daily Hazard Analysis form and submit to the Supervisors as applicable Ensure all project communication is completed prior to the start of any WTI project.
This includes but is not limited to communication with: Sales Rep on weekly/daily schedule WTI crew members to discuss scope of work and daily tasks The customer pre-arrival, at arrival and at completion of the day's work WTI Supervisor on schedule changes, project, and crew updates, etc. Efficient project management will include managing crew start and end times and production rates, ensuring tools and materials are available to complete the assigned project safely and efficiently, and completing the project per the scope or work or specification. The WTI Foreman will complete an end of day and/or end of project walk through to ensure quality repairs and address any items prior to leaving the job site.
Before and after pictures will be sent to the Sales Rep and information will be sent daily on project status.
These items will include, detailed work performed updates, materials consumed, and supplies purchases are all recording daily. Ensure that all WTI Field Reps will have a professional appearance and customer interaction while completing services for a customer. The Field Resource Foreman is responsible for the ordering, tracking, and monitoring inventory and ensure Quarterly cycle counts are completed and submitted timely. Per pricing procedures review each field service project over $5,000 for pricing accuracy. Submit all projects over $20,000 to the WTI Supervisor prior to submitting to the Sales Rep or customer. Manage, monitor, and document performance of Field Resource Reps and take appropriate steps or corrective measures to resolve employee and work-related issues.
Consult with WTI Field Resource Supervisor and Human Resources as needed. Perform any other duty and/or project as required or assigned by the WTI Supervisor and/or Regional Manager.
Skills & Qualifications
Minimum five years' experience in the commercial roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems as well as metal and other steep slope roofing systems and how to properly repair them. The salary range for applicants in this position generally ranges between $50,801 and $63,501.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:12:01
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JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better.
Restoring instead of replacing wherever we can is the right thing for our customers
and
our planet, and it's a big part of what makes Tremco Roofing and WTI so unique.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Tremco is looking for a Contractor Support Specialist to cover Pennsylvania.
The Contractor Support Specialist is a sales and support role, designed to generate contractor discretionary business in a specific area while providing localized technical support.
The CSS personnel will work directly alongside the contractors, focused on the restoration coatings line, to ensure that Tremco and the contractor are providing the best solutions, the best products and the best installations to our customers.
Duties/Responsibilities, Core knowledge:
* Ensure safe execution and delivery of all roofing services and operations.
* Provide a variety of technical training sessions in the contractor's office and field applications.
* Provide hands on application training and supervision of roof coatings and installation.
* Perform roof inspections reports with written reports on condition analysis, photo documentation, recommendation and material budget estimates.
* Communicate professionally with our customers, Tremco sales representatives and regional sales managers and corporate staff.
* Complete weekly/monthly reports, sales activities, proposals and purchase orders.
* Travel within the assigned territory, complete expense reports on a timely basis.
* Pre-project field inspections and technical support including but not limited to:
* Peel tests
* Product recommendations
* Proper product installation
* Product diagnostic support to ensure the contractor is kept out of trouble in misuse of products for the situation.
* Provide an on-going sales support, training and development to the contractors, per the direction of the local sales reps.
* Be a direct line of contact to the contractors in the designated area, per the local sales reps, to maintain a good working relationship with the existing contractor base, keeping them informed and trained on Tremco s product line and new products introduced.
* Develop new contractors in the area, per the local sales team, by training on product systems and their usage.
Skills, Qualifications, Experience, Special Physical Requirements:
* High School diploma or GED
* Associate s degree (AAS), or Trade School Certification, or Bachelor s Degree (BS) preferred.
* 5+ years of roofing sales or technical experience in the commercial market.
* 2+ years of roofing repair, troubleshooting, or field service experience.
* Working knowledge of commercial roofing systems including built-up, modified, single ply, and metal systems.
* Must have a valid drivers license and acceptable Motor Vehicle record.
* Class B CDL driver s license.
* Strong roofing or building science mechanical aptitude.
* Prior experience in a field sales and service leadership role.
* Practical computer application literacy (including Microsoft Office Suite and learn internal business systems).
* In-depth technical understanding and extensive hands-on knowledge of applications of products.
Intimate knowledge of product line.
* History of working in a field that required autonomy and self-motivation.
* Prior experience that demonstrates a strong work ethic and ability to multi-task.
* Overnight travel of up to 25% to support assigned customer accounts. The salary range for applicants in this position generally ranges between $60,000 and $70,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Type: Permanent Location: Kansas City, Missouri
Posted: 2025-05-03 15:12:00
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better.
Restoring instead of replacing wherever we can is the right thing for our customers
and
our planet, and it's a big part of what makes Tremco Roofing and WTI so unique.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Tremco is looking for a Contractor Support Specialist to cover Pennsylvania.
The Contractor Support Specialist is a sales and support role, designed to generate contractor discretionary business in a specific area while providing localized technical support.
The CSS personnel will work directly alongside the contractors, focused on the restoration coatings line, to ensure that Tremco and the contractor are providing the best solutions, the best products and the best installations to our customers.
Duties/Responsibilities, Core knowledge:
* Ensure safe execution and delivery of all roofing services and operations.
* Provide a variety of technical training sessions in the contractor's office and field applications.
* Provide hands on application training and supervision of roof coatings and installation.
* Perform roof inspections reports with written reports on condition analysis, photo documentation, recommendation and material budget estimates.
* Communicate professionally with our customers, Tremco sales representatives and regional sales managers and corporate staff.
* Complete weekly/monthly reports, sales activities, proposals and purchase orders.
* Travel within the assigned territory, complete expense reports on a timely basis.
* Pre-project field inspections and technical support including but not limited to:
* Peel tests
* Product recommendations
* Proper product installation
* Product diagnostic support to ensure the contractor is kept out of trouble in misuse of products for the situation.
* Provide an on-going sales support, training and development to the contractors, per the direction of the local sales reps.
* Be a direct line of contact to the contractors in the designated area, per the local sales reps, to maintain a good working relationship with the existing contractor base, keeping them informed and trained on Tremco s product line and new products introduced.
* Develop new contractors in the area, per the local sales team, by training on product systems and their usage.
Skills, Qualifications, Experience, Special Physical Requirements:
* High School diploma or GED
* Associate s degree (AAS), or Trade School Certification, or Bachelor s Degree (BS) preferred.
* 5+ years of roofing sales or technical experience in the commercial market.
* 2+ years of roofing repair, troubleshooting, or field service experience.
* Working knowledge of commercial roofing systems including built-up, modified, single ply, and metal systems.
* Must have a valid drivers license and acceptable Motor Vehicle record.
* Class B CDL driver s license.
* Strong roofing or building science mechanical aptitude.
* Prior experience in a field sales and service leadership role.
* Practical computer application literacy (including Microsoft Office Suite and learn internal business systems).
* In-depth technical understanding and extensive hands-on knowledge of applications of products.
Intimate knowledge of product line.
* History of working in a field that required autonomy and self-motivation.
* Prior experience that demonstrates a strong work ethic and ability to multi-task.
* Overnight travel of up to 25% to support assigned customer accounts. The salary range for applicants in this position generally ranges between $60,000 and $70,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Type: Permanent Location: Kansas City, Missouri
Posted: 2025-05-03 15:11:45
-
JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options.
Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:11:44
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
Responsible for ensuring that all shipping and receiving documents are completed accurately and in a timely fashion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assure orders and shipping quantities match picking documents through careful audit of said documents. Work with Plant Operations, Customer Service and Purchasing to resolve allocation discrepancies. Help with or complete special projects at the discretion of the Distribution Services Manager. Ensure good security processes are followed with regard to the CTPAT (driver and visitor sign in). Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner. Assists & evaluates needs with shipping points, services, weights & freight permits, and other information needed. Initiates, answers & documents tracer inquiries when requested via email and/or fax. Maintains shipping stations are in working order and stock with materials Notifies consignee of shipment arrival and coordinates shipment information to other offices and/or agents. Arranges for movement of freight to consignee/agent & updates the system with information. Route Shuttle Drivers to maximize the efficiency of moving the Production stock to the DC. Processes necessary invoices to appropriate office for payment. Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers Monitor the supply of packaging materials and requisition additional supplies as required Confirm physical shipment of goods and facilitate tracking of packages Identify errors on packing lists & invoices and correct them In conjunction with senior supervisor will be responsible for all outbound freight to comply with warehouse operations. Using ERP System, prepare accurate bills of lading for outbound freight. Ensure that drivers depart with appropriate paperwork. Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures. Gather, enter into warehouse management system and maintain all data and records relative to shipping and receiving activities. Complete necessary management reports as required. Responsible reporting Cycle Counts to Distribution Services Manager as required by identified Cycle Count Program. Act as Back up to Nistevo Specialist as necessary. All other duties as assigned by immediate Supervisor(s).
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Euclid, Ohio
Posted: 2025-05-03 15:11:19
-
JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options.
Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:11:14
