Customer Service Advisor

Job Title: Customer Service Advisor
Locations: Hammersmith and Fulham
Contract Type: Temp - Ongoing
Work Pattern: 36 hours per week
Start Date: Asap
Pay rate: £21.12 Umbrella p/h

You will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered.

The role is a fast-paced environment with focus on delivering and providing excellent customer service and timely resolutions for customers and colleagues.

Job Role -

• Act as the first point of contact for resident inquiries regarding rent income, demonstrating empathy and professionalism across all communication channels including telephone (inbound and outbound), web, email, face-to-face, SMS, and written correspondence.


• Assist residents in understanding their rent arrears situation, identifying potential financial hardship, and advising on suitable avenues of support to maximise their income.


• Play a pivotal role in supporting residents to maintain their tenancies by providing guidance and assistance tailored to their individual circumstances.


• Utilise a dedicated platform to update the Department of Work and Pensions regarding changes in rent charges in accordance with published timescales.


• Maximise successful first-time contacts from residents while providing personalised guidance based on individual circumstances, ensuring effective signposting to relevant support services.

Suitable Candidates experience: -

• Experience on working within a customer focused role.


• Experience of responding, handling and resolving challenging customer queries.


• Experience in customer service soft skills including empathy and taking ownership.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk