Cisco UC Engineer

Cisco Voice Engineer - Remote (UK)
Salary:- £50-55k + Bens
Location:- Remote with occasional client visits.
Environment:- Cisco, CUCM, CUCE, IM, Presence, Cisco CUBE, Webex, CUAC, CCNP, Voice, ITIL, Troubleshooting, Projects, Deployments,
We are looking for an experienced Cisco Voice Engineer to join our Operations team.

This is a remote role with occasional travel.
Key Responsibilities:
, Manage incidents, service requests, and problem tickets.
, Support and deliver Cisco UC Voice projects.
, Troubleshoot complex telephony issues and provide root cause analysis.
, Collaborate with customers, partners, and suppliers.
, Provide on-call support (1 in 4 rotation).
Essential Skills:
, Experience with Cisco UC technologies (UCM, Unity, Expressway, Webex, CUBE, ISDN/Analogue Gateways).
, Strong understanding of SIP, RTP, and basic network configurations.
, Proven MSP or managed services experience.
, Excellent communication and documentation skills.
, Cisco CCNP (preferred) and ITIL knowledge.
You will need:
, Strong problem-solving and planning skills.
, A proactive, customer-focused approach.
, UK driving licence and ability to travel when required.

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology

@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.



For more information or a list of current vacancies, please see our web site at mecscomms.co.uk