Client Engagement Manager

We're seeking a highly experienced Client Relationship Manager with a strong background in music and audio production to join a collaborative and innovative team at a leading global manufacturer of audio products.

This is a brand-new, full-time permanent role based in Kidlington, Oxford, offering a competitive salary of £45,000 to £60,000, along with flexible hybrid working options and adaptable start/finish times.

In this pivotal position, you'll be a key driver in building and nurturing client relationships, helping to expand business opportunities across a portfolio of respected audio brands.

If you're passionate about audio and thrive in a dynamic, people-focused environment, we'd love to hear from you!

Key Accountabilities the Client Relationship Manager:

• Develop a comprehensive strategy to build the user community, creating content (tutorials, videos, articles for courses, online events to promote the brands


• Recruit and manage relationships with key artists, influencers, producers and partners for brand messaging


• Initiate, design and implement loyalty programs centered on the user experience offering exclusive access, special promotions to drive subscription growth


• Working closely with the education team to enhance community engagement across platforms and channels


• Establish and manage an online platform for prospective customers and users, knowledge sharing and brand engagement


• Producing technically correct high quality and engaging content showcasing all brands and their benefits


• Analyse, monitor and report on community engagement, identify trends, content performance and product development


• Work closely with marketing, sales and development teams to ensure alignment with business objectives

Key Skills Required for Client Relationship Manager:

• A degree, higher level qualification, or qualified by experience in music and audio production


• Music production experience with a strong understanding of software tools (plug-ins, DAWs, virtual instruments


• Proven ability to explain use of audio software


• Experience creating and presenting video content across multiple platforms


• A passion for audio creation, music technology is a must


• Confident communicator particularly with technical focused content


• Experience in community engagement, customer success, content marketing within software or music technology would be an advantage


• Collaborative team worker with excellent interpersonal skills


• Highly organised with meticulous attention to detail


• Adaptable in a changing environment


• High energy, able to work on own initiative


• Creative mindset, a self starter

What's in it for you?

• Salary of between £45,000 and £60,000


• Flexible, hybrid working


• Joining a highly successful collaborative company who are global market leaders


• Training development and progression


• 24 days holiday which increases by one every two years and capped at 29 days (can also buy and sell hols)


• 5 hours per week with flexible start/finish times


• Annual bonus


• Company pension, Salary Extra Health perks scheme, cycles to work, group income protection, group life insurance, discounts on products, employee assistance program