1st Line Support

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Company & Client Overview

• Worked with Amy.
• Kindleworth is a startup law firm.
• Clients are predominantly other law firms (legal sector focus).
• MSP offering HR recruitment services.
• Risk and compliance departments involved.
• External IT functions provided as first-line support for law firm clients.
• First-line support function is now strong and well-established.
• Kindleworth Tech: actively placing candidates in tech roles.

• Kasper:
  
  
  • Successfully placed.
  • Now doing 2nd line support.
  • Highly personable and professional.
  • Able to communicate with all levels, from junior staff to partners.
  • Experience in law firms—handled tough environments and difficult people.
  • Client-facing, confident, and adaptable.
  • Has strong baseline IT support skills.
  • Underwent client visits (daunting but managed well).
  • High-calibre candidate, similar to "Teddy" (came from the NHS).
  • Shows signs of long-term potential and development.
  
  
• Junior Roles:
  
  
  • More frequent hiring—typically every 4-5 months.
  • Usually comes through Bo (Director) via his network.
  • Junior candidates support client-facing roles at law firms.
  • Should be comfortable assisting partners, handling calls, and being presentable on-site.
  • "Superstar" juniors still considered even if no roles are open.
  • Looking for strong communicators who can become great client-facing tech support staff.
  
  

• Job Type: Full-time
• Working Hours: 9:30 AM - 5:30 PM
• Location: Hybrid (2 days working from home)
• Salary: £30,000 - £32,000
• Team:
  
  
  • Chris Hill - Head Lead (conducts first-stage interviews)
  • Danny - Team Lead (also part of interview process)
  • Bo - Director
  • Stacey, Nick - More on the suppression/technical side
  • Conor Riley - New hire, working directly with a specific team
  
  
• Interview Process:
  
  
  • Full-stage interview process
  • Chris & Danny handle first stage
  • Shortlist: 3 candidates (with at least 2 "superstars")
  
  
• Role Signed Off?: Yes - multiple hires expected from this.

• PMI scheme included
• 25 days holiday (plus Boxing Day off)
• Travel opportunities (e.g.
  
  Paris, New York)
• On-site presence is very helpful/preferred
• Collaborative IT team
• External client focus
• Job description to follow