Front of House & Client Experience Manager

Job Description:

Do you have a passion for exceptional service? If so, we'd love to hear from you!

We are recruiting for a Front of House & Client Experience Manager to join our client in Edinburgh on a permanent basis.

The role involves leading and developing a high-performing team responsible for reception, client services, and visitor operations within a fast-paced professional environment.

• Proven experience managing reception, front-of-house, or client-facing teams in corporate, professional services, or high-end hospitality settings.


• Strong leadership and people management skills with the ability to inspire, motivate, and develop your team.


• Excellent communication skills and a natural ambassador for client service excellence.


• Comfortable using digital systems to manage schedules, bookings, and visitor interactions.
  
  Experience with tools such as room booking or expense systems is desirable.

• Lead, mentor, and develop a team, setting objectives, monitoring performance, and identifying opportunities for growth.


• Oversee daily operations of reception and visitor services, ensuring high standards and efficient workflows.


• Coordinate and approve hospitality requests, events, and catering in line with operational standards.


• Act as the voice of clients and visitors, using feedback and insights to continuously improve the visitor experience.


• Streamline team processes through system enhancements and improved service delivery.


• Collaborate with other internal teams (Facilities, Security, Office Services) to maintain smooth operations.

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16264

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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