3rd Line Team Lead

3rd Line Team Lead

Location: Remote (UK-based)
Salary: Up to 60k, depending on experience

Full-Time, Permanent

A leading Managed Services Provider is recruiting for a 3rd Line Team Lead to manage a skilled team of engineers supporting Microsoft technologies across a diverse client base.

This role is approximately 80% technical and 20% managerial, suited to someone who wants to remain hands-on while guiding a high-performing team.

Key responsibilities:

• Leading a remote team of 3rd Line Engineers, providing technical guidance, mentoring and performance oversight


• Supporting Microsoft environments including On-Premises Active Directory, Microsoft 365 and Azure


• Acting as an escalation point for complex technical issues and ensuring timely resolution


• Collaborating with internal teams and clients to deliver high-quality service and drive continuous improvement


• Enhancing operational efficiency through documentation, process optimisation and proactive problem-solving

Required experience:

• Strong experience in a 3rd Line Support role, ideally within a Managed Services or MSP setting


• In-depth knowledge of Microsoft technologies: Windows Server, Active Directory, Microsoft 365 and Azure


• Proven leadership skills with a passion for team development and success


• Excellent communication and stakeholder management abilities


• Relevant certifications such as Microsoft Certified: Azure Administrator Associate are advantageous

Must be eligible for SC Clearance.

Paying up to 60k.

Remote based.