Project Coordinator (Order Management)

Project Coordinator (Order Management)
Telecoms, Internet & Carrier Networks
UK wide - work from home - full remote working

@mecscomms is recruiting for a contract order management, project coordinator in Birmingham, West Midlands.

The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 12 month rolling contract assignment.

We are looking for someone who possesses change management, order management, provisioning, enablement, administration or service delivery project coordination experience, ideally within a tech, telecoms, carrier, ISP or similar IT technology environment.

Position: Order Creation, Provisioning Administrator, Change Request Administrator, Project Coordination, Project Administrator, Customer Account Management, Service Delivery

Location: UK wide- work from home - fully remote working

Hours: Monday - Friday (09.00 - 17.30)

Start date: ASAP

Duration: 12 months+ temporary contract

Rate: £14 per hour, inside IR35

Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks

Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.



Key Activity:

Customer service administration
Customer relationship coordination
Service delivery management
Network project coordination
Resource scheduling
Order management & provisioning administration
Change control management
Customer order management & enablement
Provisioning process administration
Documentation & reporting
Working in an Agile environment

Overview:

A 12 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider.

The role will help deliver the best possible service experience for global enterprise customers.

This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.



The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process.

You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.



You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.



Responsibilities:

Dedicated management of the order queue across all Data & Voice teams

Coordinating between delivery teams to schedule orders & change requests

Scheduling resources to ensure the timely delivery of customer orders

Ensuring that partners have received confirmation of resource within SLAs

Raising customer orders on the provisioning order management system

Communicating updates & progress reports with customers

Coordination between delivery teams to schedule works

Supporting the delivery & completion of departmental quality assurance targets

Supporting the IP Data Provisioning Managers in resource & order planning

Provide administrative support to the engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, Managed Services & IPVPN, WAN, MPLS etc.



Coordination, prioritisation & management of all received critical issues

Active queue management for all Data & Voice teams across multiple systems

Generate work in progress reports

Provide service delivery management input for customer review meetings

Working in an Agile environment

Candidate Profile:

The ideal candidate will have had some project coordination, office administration or office support experience.

You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following:

Office support & administration skills

Administration, project coordination or sales support experience

Good proactive communication skills & excellent documentation drafting competences

Stakeholder & customer relationship management

Interested in working in a corporate office environment

Computer literate with the use of Microsoft Office (email, word, excel)

Previous use of database, reporting, CRM or workflow systems

Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable

Familiarity with Agile, ITIL or other similar methodologies is highly desirable

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology

@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.



For more information or a list of current vacancies, please see our web site at mecscomms.co.uk