CUSTOMER CARE COORDINATOR

Customer Care Coordinator

Location - Sale, Manchester

Salary: On target earnings (OTE) of £26,000 per annum (£10.75 per hour pro rata) (Annual rate rise April 2024)

Hours: 40 hours per week, Monday - Friday 9.00am - 5.30pm

Contract: Temporary to Permanent

Our client is a highly successful business with various offices across the UK.

They are looking for Customer Service professionals to join their Manchester office.

Our client embodies a dynamic yet focused team dedicated to achieving unparalleled customer satisfaction.

This role involves driving revenue through scheduling appointments with both existing and potential customers, all while upholding exceptional customer service standards.

We are in search of individuals who share our client's enthusiasm for delivering outstanding customer experiences.

Key Skills/Requirements:

• Exceptional communication abilities


• Proactive mindset, adaptable to change, and agile in approach


• Innate talent for building rapport, even while following a call guide


• Self-motivated, taking ownership of personal targets and KPIs


• Professional and confident telephone etiquette


• Strong organisational skills with the ability to prioritize workload effectively


• Comfortable working in a digital environment, preferably with experience in internal databases or appointment booking systems.

In return for your hard work and commitment, our client offers fantastic benefits, including:

• Pension Scheme


• Eye test vouchers and discounts


• Discounted corporate gym membership


• Involvement with local charities and fundraising days


• Campaign specific benefits including discounts, incentives and prizes


• Apprenticeships qualifications


• Recognition and reward schemes with Love to Shop Voucher rewards.


• Cycle to work scheme