CUSTOMER SERVICE ADVISOR

Customer Service Advisor

Location: Central Bournemouth, Dorset (Hybrid Working)

Hours: Monday - Friday 9.00am - 5.00pm

Salary: £23,625 per annum

Contract: Full Time, Permanent

Our client, a globally recognised financial services provider, are looking for Customer Service professionals to join their supportive and successful team in their offices based in Central Bournemouth.

This is a great opportunity for graduates looking to start a career with a great Company offering lots of career progression!

As a Contact Centre Representative, you will work as part of a team to support the business by undertaking complex queries and questions about Life Insurance and/or Pension policies.

Your job will be to take responsibility for incoming calls to the department from policy holders, third party solicitors and financial advisors.

The focus of the team is to deal with any issues or questions and bring them to a satisfactory conclusion quickly and efficiently, to achieve a high level of customer service or liaise with the relevant parts of the business so it's resolved.

Main Responsibilities:

• Handle incoming calls and process requests in an efficient and professional manner.


• Ensure that data is accurately captured on computer systems.


• Managing customer issues efficiently and resolving these to conclusion.


• Gain understanding through effective questioning and listening techniques


• Adhering to the Data Protection Act, and working within a regulated environment


• Achieve personal targets for quality and call handling times- contributing towards an overall team effort

Your experience will include:

• Previous phone based customer service experience


• Customer Service work experience within the Financial Services, Insurance, Banking, Pensions, Mortgage or Wealth Management sectors is ideal but not essential.


• Ideally you will have also previously worked in a call centre / contact centre environment.

In return for your hard work and commitment, our client offers fantastic benefits, including:

• Company matched pension


• Life assurance


• Cycle2work scheme


• 15 weeks' fully paid maternity, adoption and shared parental leave


• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.


• A paid day off for volunteering.


• Working hours of 9 to 5pm, Monday to Friday - no weekend working!

This is a fantastic permanent job opportunity with a well-respected company so apply early to avoid disappointment.