Resource and Development Manager

Linking Humans is seeking on behalf of our client, a ServiceNow Elite Partner in UAE/South Africa for a strategic and dynamic Resource & Development Manager to lead workforce planning, resource sourcing, onboarding, and technical talent development within our Application Managed Services (AMS) function.

This role is key to ensuring we have the right people, with the right skills, at the right time—while also providing senior technical oversight and mentorship across projects.

Key Responsibilities:

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  Resource Planning & Forecasting:
  Work with cross-functional teams to track resource capacity, anticipate demand, and plan upskilling initiatives.

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  Sales Pipeline Alignment:
  Forecast and align resource needs with the project pipeline to ensure readiness for upcoming engagements.

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  Vendor & Contractor Management:
  Source and manage external contractors when internal resources are limited.
  
  Ensure compliance with technical and service standards.

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  Recruitment & Onboarding:
  Oversee the full recruitment lifecycle—from job advertising and interviewing to onboarding and integration.

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  Talent Development:
  Drive training plans, career development, and performance growth for technical staff in partnership with People & Culture.

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  Project & AMS Coordination:
  Manage onboarding/offboarding processes aligned with project scopes and delivery frameworks.
  
  Capture lessons learned for continuous improvement.

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  Senior Technical Oversight:
  Provide architectural support and mentorship across AMS to uphold delivery excellence.

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  Graduate Programme Leadership:
  Design and manage our technical graduate programme, including training, rotations, and progress evaluations.

Why Apply?

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  Relocation to the UAE with full support

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  Attractive tax-free salary and comprehensive benefits package

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  Rare opportunity to shape a growing technical capability in a dynamic, high-impact role

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  Be part of an innovative and collaborative environment with a clear career growth pathway

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  Influence talent strategy and technical delivery at a regional level

What You’ll Need:

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  Experience in resource management or technical talent acquisition, ideally within a ServiceNow environment

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  Strong understanding of ServiceNow roles and implementation best practices

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  Skilled in cross-functional coordination, stakeholder engagement, and vendor management

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  CSA certification required; ITIL, Agile, or additional ServiceNow certifications are a plus

Apply now!