ServiceNow Solutions Consultant - Cape Town

About the Role

We are seeking a highly capable ServiceNow Solutions Consultant to join a dynamic and collaborative team working in Cape Town, South Africa.

This is a senior-level, hands-on consulting role focused on the implementation and optimisation of key ServiceNow modules, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.

You will act as a trusted advisor, working at the intersection of business needs and technical capability, translating client objectives into best-in-class ServiceNow solutions.

The role is suited to someone who can build strong stakeholder relationships, drive value through effective solution design, and contribute meaningfully to high-quality ServiceNow project delivery.

Key Responsibilities

- Lead and support technical engagements across multiple ServiceNow implementations
- Design and deliver robust ServiceNow solutions aligned to client requirements
- Collaborate with cross-functional teams in South Africa, London, and third-party vendors
- Act as a bridge between business stakeholders and ServiceNow platform teams
- Translate business requirements into functional specifications and technical configurations
- Contribute to platform optimisation, governance, and ongoing enhancement
- Provide informal mentoring and technical guidance to team members where appropriate
- Ensure solution delivery is consistent with ServiceNow best practices and standards

Required Experience and Skills

- Proven hands-on experience with ServiceNow platform implementations
- Solid exposure to multiple modules such as ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM
- Strong understanding of both technical configuration and business process alignment
- Comfortable translating business objectives into technical deliverables
- Experience working in hybrid teams across international time zones
- Excellent communication, stakeholder management, and solution presentation skills
- Ability to work independently and drive outcomes in a structured, quality-focused manner

Desirable

- ServiceNow certifications (e.g.

CAD, CIS in relevant modules)
- Familiarity with Agile or iterative project methodologies
- Exposure to enterprise-level ServiceNow deployments or large transformation programmes
- Prior consulting or client-facing experience in a services or delivery-led environment

What You Can Expect

- Competitive salary package with performance-based incentives
- Flexible hybrid working model, based in Cape Town 
- Opportunity to work with global clients and enterprise-scale projects
- Collaborative, high-performance culture with clear career progression
- Support for training, development, and further ServiceNow certification

If you're an experienced ServiceNow professional looking to take your consulting career to the next level in a highly supportive and international environment, we’d love to hear from you.