Account Manager – Serviced Apartments, London

Location: Central London
Salary: Competitive + Performance Bonus

We are seeking a dynamic, commercially driven Account Manager to lead the sales function of a newly relaunched serviced apartment brand in London.

This is a fantastic opportunity to be part of a fresh, design-led brand at the forefront of London’s extended stay market, focused on delivering exceptional service and a seamless guest experience.

As Account Manager, you will be responsible for managing and nurturing key client relationships, primarily across the corporate, relocation, and travel trade sectors, ensuring high levels of satisfaction, retention, and repeat business.

Responsibilities

• Serve as the primary point of contact for a portfolio of key accounts.
• Maintain strong, ongoing relationships with corporate clients, travel buyers, and relocation agents.
• Identify opportunities to grow revenue within existing accounts through proactive engagement and tailored solutions.
• Monitor client needs and ensure smooth delivery of bookings, reporting any service issues and coordinating resolutions promptly.
• Prepare client reports, usage summaries, and renewal proposals.
• Represent the brand at relevant networking events and meetings to strengthen client engagement.
• Collaborate with internal teams to ensure the client journey is seamless from enquiry to post-stay.

Requirements

• Previous experience in account management within hospitality, serviced apartments, corporate travel, or relocation sectors.
• Strong relationship management skills with a client-first mindset.
• Organised, proactive, and able to manage multiple client accounts with ease.
• Excellent communication and presentation skills.
• Passionate about hospitality, service, and creating long-term partnerships.