JOB DESCRIPTION



PRINCIPLE DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

• Ensure quality of coatings
• Analyze customer issues and troubleshoot technical problems.
• Directly responsible for all service activities within assigned territory/account(s) including:
  • On-site product testing and refinement
  • Customer personnel training and development as directed.
  • Product and process issue resolution
  • Process documentation in a timely manner and as directed.
    
    
  • Process auditing
  • Other assigned service requirements as directed/assigned.
  • Stay up to date with product knowledge and industry trends to provide accurate and timely support.
• Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed.
• Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed.
• Collaborate with other team members to escalate complex technical issues.

• High school graduate or equivalent required
• Minimum 1-year related finishing experience or laboratory formulation experience.
• Professional training in related business and/or professional seminars

• Excellent motivational facilitator skills
• Excellent people and leadership skills
• Excellent analytical and organizational skills
• Excellent verbal and written communication skills
• Excellent score on color examination
• Computer skills include word processing and spread sheets.
• Ability to objectively assess positive performance and address performance issues.
• Self-motivated, proactive, aggressive, and self-assured work ethics
• Provide leadership (leading by example with confident decision-making ability)
• Ability to think creatively to define and address personal, group or business needs and opportunities.
• Ability to travel as required.