Executive Head Housekeeper - Luxury 5

* Hotel in West London
Salary: Up to £60,000 + Bonus + Benefits

We are seeking an exceptional Executive Housekeeper to lead the housekeeping operation at a prestigious luxury 5-star hotel in West London.

This is a senior leadership role suited to an experienced professional with a passion for excellence, detail, and service at the highest level.

As Executive Housekeeper, you will have full responsibility for the housekeeping department, ensuring immaculate standards across guest rooms, public areas, back-of-house, and laundry operations.

You will play a key role in maintaining the hotel’s reputation for luxury, discretion, and outstanding guest experience.

All operations are delivered to 5-star Forbes standards.

We are seeking a leader who truly leads by example, inspires and motivates their team, demonstrates a strong understanding of payroll and cost management, and has a proven track record of developing supervisors, driving performance, and holding teams accountable to the highest standards.

Responsibilities

• Lead, inspire, and develop a large housekeeping team, including managers and supervisors
• Maintain exceptional cleanliness and presentation standards throughout the hotel
• Manage departmental budgets, cost controls, and stock levels
• Recruit, train, and retain a high-performing team
• Work closely with Rooms Division, Maintenance, and Front Office to ensure seamless operations
• Ensure full compliance with health & safety, hygiene, and brand standards
• Handle guest feedback professionally, resolving issues with care and efficiency

Requirements

• Proven experience as an Executive Housekeeper or Deputy Executive Housekeeper in a luxury 5
  
  * hotel
• Strong leadership and people-management skills
• Experience with Forbes standards
• Impeccable attention to detail and high personal standards
• Commercially aware with experience managing budgets and payroll
• Calm, organised, and solutions-focused
• Excellent communication skills and a hands-on leadership style