Rooms Division Trainer | Forbes 5-Star Luxury in Mediterranea

The Opportunity

Are you a master of the "Gold Standard" in hospitality? We are proud to introduce a brand-new, strategic role within our client’s leadership team: Rooms Division Trainer.

This is not just a training role; it is a position designed for a visionary manager-educator who lives and breathes the Forbes 5-Star ethos and is passionate about crafting unforgettable guest experiences through technical and emotional excellence.

As the architect of their service standards across Front of House, Guest Services, and Housekeeping, you will be responsible for bridging the gap between operational efficiency and the "CST" (Customized Service Training) focus that defines their brand.

The Role

• Lead the Standard: Serve as the property expert on Forbes 5-Star standards, ensuring every interaction and service provided across the Rooms Division exceeds international benchmarks.
• Innovate & Educate: Design and deliver high-impact training programs for FOH and Housekeeping, focusing on both technical precision and the "art of the experience."
• Operational Excellence: Utilize your Sigma Belt certification to analyze workflows, improve efficiency, and ensure that luxury never comes at the cost of agility.
• Customer Service Focus: Drive a culture of "Customized Service," empowering our teams to anticipate needs and create bespoke moments for every guest.
• New Position Creation: As this is a new position, you will have to put things in place working closely with the Rooms Division Manager, Executive Housekeeper and GM.

The Profile

• The Expert: Deep, practical knowledge of Forbes 5-Star Standards is non-negotiable.
  
  You understand not just the what, but the why behind every requirement.
• The Architect: You hold a Sigma Belt certification and have a proven track record of using data and process improvement to elevate service levels.
• The Trainer: You have extensive experience in Front Office or Rooms management within a 5-star environment.
  
  You are a natural educator and love driving teams to new heights.
• The Visionary: You are obsessed with "Guest Experience" and have the charisma to inspire a diverse team to reach peak performance.
• Languages: Fluent in English (oral and written)

Package & Benefits

• Salary: €3,500 – €4,000 Gross per month
• Bonus: Performance-based annual bonus.
• The chance to define a brand-new role in one of the world's leading luxury hotels.
• Continuous professional development and career progression within a global network.

If you are interested, please send me your CV directly to Beatrice @ COREcruitment.com