ServiceNow Administrator/Developer

We are currently collaborating with one of our ServiceNow Partner client who is seeking a ServiceNow Technical Consultant.

This company is growing exponentially and is very big on company culture and finding the right fit.

In this role, you will be on the Managed Services teams to make sure that their clients have the best experience and services.

You will be supporting the ServiceNow platform and be able to work on exciting projects to do upgrades, integrations, and enhancements.

What you will do:

• Provide a first-class service to internal and external customers.
• Work in a collaborative and close-knit team to respond to customer requests and incidents.
• Development of minor enhancements to customer ServiceNow environments, adhering to recognised and agree development lifecycle methodologies.
• Run customer enhancement review meetings to establish and scope out work to be release within the given development cycle.
• Provide advice on alternative options, risks, and the associated impact to the business and technical solutions.
• Conduct meetings and calls with process owners to sign-off requirements, discuss changes and ensure appropriate testing.
• Work to support the entire managed service team for success including ticket management, platform maintenance and addressing skills gaps.

What you will need:

• Minimum 1-2 years experience as a ServiceNow Developer, Administrator, or Consultant.
• Proven experience on medium to large ServiceNow platforms.
• Experience of working in a SaaS environment.
• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
• Knowledge of disciplined software release build/deploy processes such as SIM methodology and integrating with internal and external applications and systems.
• Ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks around key technical decisions during project delivery.
• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration Management, Problem and Event Management.

What could set you apart:

• ITIL Foundation certified.
• Certified ServiceNow System Administrator.
• Certified ITSM, ITBM, CSM or ITOM Implementation Specialist.
• Knowledge of JavaScript, HTML, CSS and good web design practices.
• Knowledge or experience of Agile or SCRUM methodologies.
• Experience in design and build of web services integrations.
• Experience of working in Public Sector organisations.
• Currently SC Cleared or the ability to obtain SC Clearance.

You will be able to work on a remote basic with some visit to clients' site and the office.

This company offers a Basic salary of £40-50K per annum depending on experience with an incredible benefits package that includes shares options, pension scheme, holidays, and more.

If you want to join a ServiceNow Partner who will invest in your career and your future in the ServiceNow industry, this is for you.

Please send your CV and apply.