ServiceNow Process Consultant

A leading ServiceNow Partner is seeking a skilled Process Consultant with proven ServiceNow experience to join their growing delivery team in the UAE.

Based in Dubai or Abu Dhabi, you'll be responsible for shaping, improving, and aligning business processes within the ServiceNow platform for major clients across the region.
This role sits at the intersection of business analysis and platform capability – ideal for someone who understands both process optimisation and how ServiceNow enables it.
Key Responsibilities:

- Engage with stakeholders to capture, analyse, and optimise business processes across ITSM, HRSD, CSM, or related areas.
- Translate business needs into functional requirements and collaborate with technical teams to deliver fit-for-purpose ServiceNow solutions.
- Conduct workshops, process assessments, and gap analyses to support transformation initiatives.
- Produce clear documentation including process maps, user stories, and functional specifications.
- Contribute to best practices, governance standards, and user adoption strategies.

What We’re Looking For:

- Solid experience working on ServiceNow projects – ideally within a consultancy or enterprise environment.
- Proven track record in process analysis, process mapping, or business process consulting.
- Strong understanding of ServiceNow capabilities and how they support process automation and service delivery.
- Excellent communication skills and the ability to work with cross-functional teams.
- Based in or willing to relocate to Dubai or Abu Dhabi.
- Arabic language skills are a plus, but not essential.

Desirable Certifications:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ITIL Foundation certification

Why Apply:

- Work on high-impact ServiceNow transformation programmes with major organisations in the region.
- Join a collaborative, forward-thinking team within a trusted ServiceNow Partner.
- Competitive salary, visa sponsorship, and relocation support.
- Career development, ongoing certifications, and long-term growth in the ServiceNow ecosystem.

Ready to take your ServiceNow consulting career to the next level in the UAE?
Apply now or reach out for a confidential discussion.